Strategic Enterprise Account Manager
About The Position
This role is remote, with a strong preference for a candidate based in Dallas, TX. RingCentral is looking for a Strategic Enterprise Account Manager who will be the lead overlay consultant responsible for the health and growth of their product within a Service Provider’s (SP) enterprise portfolio. This role requires a "triad" management approach, aligning with SP Sales Teams to win business, providing high-touch advocacy for the End-Customer, and leading the Contract Renewal process to secure long-term revenue. The Account Manager acts as a bridge to ensure the SP Sales Team remains successful and the End-Customer remains satisfied.
Requirements
- 8+ years in Strategic Account Management, with a proven track record of managing enterprise-level renewals through a Service Provider or Channel Partner.
- Ability to manage the "political" balance of supporting an SP Sales Team while simultaneously maintaining a direct relationship with their customer.
- Proven ability to lead complex, multi-party contract negotiations and "save" at-risk accounts.
- Strong understanding of SaaS/Product contract structures and the financial mechanics of Service Provider margins.
Responsibilities
- Co-Selling & Market Execution: Joint Sales Advocacy, Deal Architecting, Strategic Alignment.
- Lifecycle Relationship Management: SP Sales Team Partnership, End-User Success Advocacy, Account Health Orchestration, Expansion & Upsell.
- Contract Renewals & Retention: Renewal Strategy Leadership, SP Sales Alignment on Renewals, Commercial Negotiation.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
