Strategic Engagement Partner

DeweyLearn

2d•Remote

About The Position

DeweyLearn exists to help organizations preserve and scale expert judgment. Our platform captures expertise, transforms it into scalable AI systems, and applies it to authentic assessment, coaching, certification, quality assurance, and any workflow where human judgment matters. The Forward Deployed Partner is principally responsible for the collaborative work with our partners to surface their expertise and organizational knowledge, articulate what good performance and learning look like in their context, and help implement and change how they operate.

Requirements

Enterprise customer excellence with experience running large, complex enterprise accounts.
Strong relationship-building instincts.
Experience with a tight executive cadence.
Ability to identify adoption friction and churn signals.
Clear plan for renewal and expansion.
Experience in building playbooks, health frameworks, and expansion motions.
Experience working alongside integrators.
AI fluency: harness agentic tools, understand model capabilities and limitations, critically read outputs.
Domain expertise in higher education, technical education, workforce development, clinical practice, or related settings.
Coaching, consulting, and change management skills.
Project and product management skills.
Strong judgment, executive presence, and self-direction.

Nice To Haves

Fluency in learning science and assessment design.

Responsibilities

Take ownership of new customer relationships the moment a contract is signed.
Drive customer success, product innovation, account management, and relationship expansion.
Serve as the primary face of DeweyLearn for large enterprise customers.
Work alongside a small, fast, highly-agile, multi-disciplinary DeweyLearn team.
Manage customer relationships through strategic consultation, straight talk, effective follow-through, and change management.
Run structured discovery, facilitate working sessions with senior teams, and help shape rubrics and frameworks.
Coach champions and skeptics through the change arc.
Embrace lean and experimental approaches.
Run complex engagements on time, surface risk early, and own outcomes when plans shift.
Run structured check-ins, executive readouts, and adoption troubleshooting.
Partner with implementation engineers on delivery.
Feed structured product signal back to the team.