Strategic Education Advisor (Contract)

Chartered Professional•Toronto, ON

7d•CA$82,900 - CA$103,700•Hybrid

About The Position

CPA Ontario operates at a unique intersection as both a regulator and a membership body, responsible for upholding the integrity of the CPA designation while supporting over 105,000 members and 19,000 students across the province. The work is situated between business and the public interest, balancing the evolving demands of industry with the standards that ensure trust. This role provides strategic, operational, and analytical support for the delivery and administration of the CPA Pre-Certification Program and the continued development of the new CPA Professional Program. The Strategic Education Advisor acts as a trusted advisor and subject matter expert, supporting program and examination delivery, operational planning, stakeholder engagement, reporting and analytics, budgeting, process improvement, and issue escalation management. The role involves collaborating across teams to identify opportunities for enhancing the student experience, improving operational effectiveness, and supporting the successful execution of key educational initiatives. This position is a full-time contract for an estimated 16 months, concluding in December 2027.

Requirements

A CPA designation and a post-secondary degree or diploma in Commerce, Business, or a related field.
A minimum of five years of experience in professional education, ideally within the CPA profession or a similar credentialing, regulatory, or post-secondary environment.
Strong analytical, critical thinking, and problem-solving skills, with experience analyzing data and preparing reports to support decision-making.
Excellent organizational skills and the ability to manage multiple priorities, competing deadlines, and changing demands in a fast-paced environment.
Strong written and verbal communication skills, with the ability to manage confidential information and effectively engage with diverse stakeholders.
A collaborative, relationship-focused approach, with a demonstrated ability to build and maintain positive working relationships across teams and stakeholder groups.
Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

An MBA is considered an asset.
Experience with competency-based education, program delivery, candidate support, learning design, and supporting senior leaders is preferred.
Experience with education or learning management platforms is an asset.

Responsibilities

Provide Strategic and Operational Advice: Serve as a trusted advisor to the Director by preparing briefing materials, business cases, and recommendations while identifying operational risks and supporting the implementation of the new CPA Professional Program.
Manage Student Experience and Complex Escalations: Investigate and resolve complex student issues, providing recommendations on policy interpretations, accommodations, and exceptional cases. Analyze student feedback and trends to drive improvements while supporting communications related to programs, examinations, and student-facing initiatives.
Lead Data Analysis and Process Improvement Initiatives: Support operational performance reporting, analyze key business data, and ensure data integrity to support evidence-based decision-making. Partner with stakeholders to improve business processes, systems, workflows, and reporting capabilities, including supporting Salesforce enhancements and testing activities.
Support Financial Planning and Stakeholder Engagement: Support budgeting, forecasting, and financial monitoring activities by analyzing expenditures, revenues, and variances. Build and maintain effective relationships with internal and external stakeholders, and participate in committees, working groups, and special projects to advance organizational objectives.