Strategic Director of Account Management

Verra Mobility•Arizona_Remote, AZ

About The Position

Verra Mobility is a global leader in smart mobility, developing technology-enabled solutions for safe and easy movement. The company is involved in creating safe cities through safety cameras, smart roadways for managing tolling transactions for large commercial fleets and rental car companies, and processing millions of transactions annually across numerous tolling authorities. Verra Mobility operates with a people-first philosophy and core values: Do What’s Right, Lead with Grace, Win Together, and Own It. The company aims for aggressive growth through organic means and acquisitions, focusing on key competencies such as bias for action, customer focus, teamwork, drive for results, and commitment to excellence. This role will manage a limited portfolio of Verra Mobility’s largest customers, characterized by high revenue, multi-year contracts, platform-level integrations, executive-level stakeholders, complex governance, and elevated renewal, reputational, or operational risk.

Requirements

10+ years of experience in strategic account management, enterprise sales, or commercial leadership.
Enterprise Sales experience in consulting, strategic planning, solutions architecture, or business development within mobility, transportation technology, government services, or a related field is highly preferred.
Proven success managing large, complex, multi-year customer relationships.
Strong ability to operate in complex matrix, cross-functional environments.
Excellent communication, negotiation, and leadership skills.
Passion for connecting customer needs to business results.
Strong executive presence with the ability to engage and influence C-suite stakeholders.
Experience navigating cross-functional organizations and complex deal structures.
Background in technology, SaaS, mobility, transportation, or regulated industries preferred.

Responsibilities

Serve as the primary executive point of accountability for assigned strategic accounts.
Translate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioning.
Build and maintain C-suite and SVP-level relationships across customer organizations.
Act as a trusted advisor, aligning Verra Mobility’s roadmap to customer long-term objectives.
Own renewals, pricing strategy, and commercial negotiations for strategic accounts.
Identify and execute expansion opportunities (new products, services, geographies, use cases).
Balance growth with margin discipline and contractual risk management.
Develop and lead multi-year strategic account plans including: Revenue and margin growth targets, Retention and risk mitigation strategies, Product adoption and integration roadmap, Executive engagement cadence.
Regularly review account health with executive leadership.
Collaborate with Product, Engineering, Sales, and Operations to craft customized solution proposals.
Orchestrate internal teams across: Sales, Product & Engineering, Operations, Finance & Legal, Customer Success.
Ensure clear accountability, fast escalation, and disciplined execution on customer commitments.
Represent strategic customer needs internally to influence: Product prioritization, Investment decisions, Operating model improvements.
Translate customer pain points into actionable, revenue-generating solutions.
Ensure solutions deliver measurable impact on customer adoption, retention, and satisfaction.
Strengthen relationships and ensure long-term value realization.
Develops deep understanding of customer needs, procurement cycles, and value drivers.
Brings customer insights directly into product and pricing decisions.
Proactively identify risks related to: Contract renewals, Service performance, Regulatory or operational changes.
Lead executive-level issue resolution when stakes are high.