Strategic Customer Success Manager
About The Position
Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. We are building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle. As a Strategic Customer Success Manager, you will take ownership of driving the success of some of Yoodli's highest-value enterprise accounts. You'll own a portfolio of our most strategic enterprise customers, driving adoption, business outcomes, renewal readiness, and expansion in tight partnership with Sales, Product, and Leadership.
Requirements
- 7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager
- Proven success driving retention, adoption, and expansion within a portfolio of complex, enterprise customers
- Experience leading complex renewal and upsell negotiations in partnership with sales teams
- Comfortable delivering QBRs and strategic guidance to C-suite and executive stakeholders
- Strong multithreading skills - able to build relationships across multiple functions and levels within a customer organization
- Proficient in CRM tools and leveraging AI
- Humility, bias for action, and a team-first attitude, with a love for learning
Responsibilities
- Manage a book of high-value, strategic customers
- Own adoption, outcomes, and renewal readiness across your portfolio
- Lead complex renewals
- Co-drive expansion strategy in tight partnership with Account Executives
- Deliver QBRs and strategic guidance to executive stakeholders
- Ensure "One Account Team, One Narrative" is consistently executed across every customer touchpoint
- Provide consultative guidance on strategy and best practices
- Drive multithreaded relationships and engagements throughout each customer organization
- Proactively identify churn risks and uncover upsell opportunities, partnering with Sales to maximize account growth
- Ensure each of of your customers is maximizing their value achievement through Yoodli in direct support of their business objectives
Benefits
- Health, dental, vision insurance
- 401k plans
- Flexible PTO
- free lunches at the office
- Equity opportunities at a fast growing company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
