Strategic Customer Success Manager

GenLogs • Washington, DC

4d

About The Position

The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to organizations that depend on trustworthy, real-time freight visibility. The Customer Success function is one of many distinct arms of the larger GTM umbrella. We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal. The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs’ largest and most complex accounts. As a Senior CSM, you will own a portfolio of high-value customers and operate as a trusted advisor to executive and operational stakeholders. You will develop account strategies, guide complex implementations, drive executive alignment, and identify opportunities for long-term growth and expansion.

Requirements

• Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
• 7+ years of experience in Customer Success, Strategic Account Management, or related customer-facing roles.
• Experience managing large, complex enterprise portfolios with multi-million-dollar revenue responsibility and high-value customer relationships.
• Demonstrated success driving customer retention, expansion, and executive-level relationships.
• Strong experience with account planning, executive presentations, and business reviews.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Proven ability to influence cross-functional teams and operate in fast-paced environments.
• B2B SaaS experience required.

Nice To Haves

• Transportation/logistics or commercial auto insurance experience preferred.

Responsibilities

• Own and manage a portfolio of strategic Enterprise customers.
• Lead complex deployments involving multiple stakeholders, business units, and workflows to ensure successful customer outcomes.
• Build trusted relationships across customer organizations, including operational leaders, directors, and executive stakeholders.
• Develop account plans and lead executive business reviews focused on ROI, adoption trends, strategic initiatives, and business impact.
• Drive long-term account growth strategies and revenue retention across Enterprise accounts. Partner closely with Sales leadership on expansion opportunities and contract renewals.
• Coordinate closely with Product, Engineering, Data, Support, and GTM teams to advocate for customer priorities and influence roadmap discussions.
• Identify patterns, customer needs, and strategic opportunities that shape product direction and improve customer outcomes.

Benefits

• Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
• Employer contribution towards premiums of optional higher-end plans
• Unlimited PTO
• Sick leave
• Company holidays (GenLogs observes all federal US Government holidays)
• Flexible leave for caregiving and medical needs
• Paid parental leave
• Budget availability for approved professional development courses, certifications, and training
• 100% travel reimbursement for all approved company travel and spending
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed