Strategic Customer Service & Planning Coordinator

MILL ROCK PACKAGING INC.•St. Paul, MN

1d•$55,000 - $75,000•Onsite

About The Position

This cross-functional role blends customer service, order management, and production planning, ensuring seamless execution from customer purchase order through production and delivery. You will collaborate closely with Sales, Prepress, Production, and Quality to ensure accuracy, efficiency, and a strong customer experience.

Requirements

2-3 years of experience supporting manufacturing operations in customer service, production planning, scheduling or in a similar detail-oriented capacity
Strong understanding of production processes, material flow, production timelines, and capacity planning.
Strong working knowledge of ERP system (e.g., IFS, Epicor, Printvis, Optimus Radius, NetSuite, SAP)
Ability to work with internal customers to ensure alignment of production goals.
Skills to quickly identify and solve production issues that may affect timelines or output.
Adaptability to changing production demands, supply issues, or unforeseen delays.
Ensure production schedules and forecasts are accurate to minimize errors and inefficiencies.
Awareness of quality standards and ensuring they are maintained in production.
A high school diploma or equivalent is required.

Nice To Haves

Experience with EDI and SMI/VMI customer relationships
Previous experience in a manufacturing or printing environment
Demonstrated proficiency in Microsoft Office Suite along with design software
Awareness of lean principles to improve efficiency and reduce waste in production

Responsibilities

Act as a main point of contact for customers and internal stakeholders.
Use EDI platform and planning tools to process orders for Vendor Managed Inventory
Receive, enter, and manage customer purchase orders in the ERP system.
Partner with Sales to manage day-to-day order activity and customer expectations.
Verify artwork, lead times, shipping details, and other key requirements with customers.
Monitor open orders and job statuses to ensure timely delivery and customer satisfaction.
Create accurate work orders and job packets based on specifications
Review sales orders, purchase orders, artwork, and estimates for precision, resolving discrepancies quickly.
Build production estimates and operational tools in the ERP system, ensuring correct specifications and routings.
Work closely with production to review artwork, routings, specs, and layouts, adjusting as needed.
Update work orders and communicate changes to all stakeholders.
Keep ERP data accurate and up to date for items, tools, and estimates.
Identify opportunities to enhance processes and customer satisfaction.
Additional projects as assigned by MRP leadership