Strategic Customer Account Manager
About The Position
We're hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. You'll guide them through every stage of their journey - from adoption to expansion - driving measurable business impact and long-term success. This role blends strategy, execution, and relationship depth: you'll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank.
Requirements
- Bring 5+ years of Saas enterprise account management, ideally in fast-scaling environments.
- Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers' goals, industry shifts, and opportunities to create value.
- Naturally relationship-oriented, you build trust and credibility with Fortune 500 customers, becoming a long-term advisor who drives both strategic and measurable outcomes.
- A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals.
- Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRank's platform to customer value.
- Highly organized and outcome-driven, you manage multiple enterprise accounts with precision - balancing structure, transparency, and consistent delivery.
Nice To Haves
- Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
- A background in driving multi-product adoption or leading high-growth, customer-centric initiatives.
- Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.
Responsibilities
- Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats.
- Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
- Develop and execute account strategies that connect customer objectives with HackerRank's mission, ensuring long-term value realization and growth.
- Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning.
- Act as the captain for your accounts - leading internal and customer teams, resolving blockers, and accelerating time-to-value.
- Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
- Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.
- Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
251-500 employees
