Strategic Account Manager

One80 • Grand Rapids, MI

7d

About The Position

The Strategic Account Manager (SAM) is a critical extension of Montage selling and account retention strategy. Along with their respective Regional Vice President of Sales, SAM is responsible for being an internal and external liaison regarding in-house service for Montage dealer clients. SAM supports the sales organization and identifies sales opportunities by evaluating client’s current offerings and pursuing expansion into new product, distribution, and services. Your Impact: Lead new client implementation as it relates to the specific requirements and instructions for services, pricing of services, and communication of requested/completed work between the client, and the business management team. Works closely with sales and business management teams to ensure client performance metrics are being met. Resolve client concerns and questions. Introduces new services. Maintains client dashboard and distributes to all assigned clients monthly no later than the 3rd business day of the following month. Acts as the liaison for the client and business for escalated issues or non-compliance with service level agreements. Builds relationships and communication channels between various account departments including Customer Service, Sales, IT, Finance and Operations. Focuses on training requirements and building skill set for enhanced store sales and understanding of value of our products being sold in store.

Requirements

• Bachelor’s degree in Sales and Marketing, Business Administration or related field or equivalent course training. (preferred)
• 2-5 years Marketing/Business experience OR 2-5 years Sales experience
• Proficient in Microsoft Office applications

Nice To Haves

• Experience in furniture and warranty Industry preferred

Responsibilities

• Lead new client implementation as it relates to the specific requirements and instructions for services, pricing of services, and communication of requested/completed work between the client, and the business management team.
• Works closely with sales and business management teams to ensure client performance metrics are being met.
• Resolve client concerns and questions.
• Introduces new services.
• Maintains client dashboard and distributes to all assigned clients monthly no later than the 3rd business day of the following month.
• Acts as the liaison for the client and business for escalated issues or non-compliance with service level agreements.
• Builds relationships and communication channels between various account departments including Customer Service, Sales, IT, Finance and Operations.
• Focuses on training requirements and building skill set for enhanced store sales and understanding of value of our products being sold in store.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level