Strategic Communications Officer (58539)

City of Wentzville, Missouri•Wentzville, MO

10d•Onsite

About The Position

The Strategic Communications Officer leads the City's strategic communications, public information, brand management, and stakeholder engagement functions. This position provides high-level management and oversight of assigned programs, including direct supervision of the Communications Division. The ideal candidate exercises considerable independent judgment and initiative in decision-making, handles sensitive and confidential matters with discretion, and actively coaches staff to achieve organizational success. As a key member of the City's leadership team, this role addresses complex issues, drives innovation, and aligns department goals with overall City priorities.

Requirements

Bachelor’s degree in Public Relations, Journalism, Communications or a related field required.
Minimum of 8 years of related experience required.
Valid driver’s license required.
Proficiency in use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment.
Proficiency in use of Adobe Creative Suite (Adobe InDesign, Adobe Illustrator, and Adobe Photoshop) and the ability to learn multiple software packages quickly.
Ability to provide exceptional service to internal and external customers.
Knowledge of principles and processes for providing customer and personal services.
Ability to communicate effectively and professionally with supervisors, co-workers, and customers by telephone, in writing, and in person.
Regular attendance is a necessary and essential job duty.
Job requires being reliable, responsible and dependable.

Nice To Haves

Additional job experience may be considered in lieu of a degree.
Additional job-related advanced degrees or certifications may be considered in lieu of experience.
Previous experience with a Board or City Council is desired.

Responsibilities

Serve as the City’s Public Information Officer (PIO).
Oversee messaging, press releases, media requests, and crisis communications during critical incidents or time-sensitive situations.
Direct the City's brand standards across all channels to maintain a consistent voice.
Lead the creation of executive messaging, presentations, and publications, including the layout of the City's annual budget document in partnership with Finance.
Manage, coach, and evaluate the Communications Division staff.
Initiate personnel actions (hiring, discipline, performance reviews) and foster a culture of empowerment and innovation.
Serve as an internal communications advisor to the Mayor, Board of Aldermen, and department directors—with targeted support for HR, Economic Development, Police, and Parks & Recreation.
Investigate stakeholder and Board concerns, manage community relations, and attend civic events to maintain public trust.
Prepare and manage the Communications budget, participate in strategic planning, and support performance management initiatives following ICMA best practices.