Strategic Client Transformation, Vice President

State Street•Boston, MA

23h•Hybrid

About The Position

We are seeking a highly skilled and proactive Transformation Program Leader to lead and manage the Operating Model and Technology change for a key strategic client. The product-led Operating Model and Technology transformation will include both operational infrastructure and architecture change ensuring optimal functionality, operational risk, resiliency, stability, and scalability—positioning the client for future growth with exemplary service delivery. In this role, you will be responsible for leading the transformation and change initiatives required to both stabilize and transform the client to the target operating model. The role will partner directly with key program stakeholders to design and execute the strategic roadmap covering all aspects of the end-to-end transformation required. The role will be the interface between all necessary partners including Client, Product, Technology and Operations. Cross-functional collaboration to implement best practices, driving continuous improvement supporting our business objectives and delivering exceptional consultative leadership for transformation and change and all key requirements of the role.

Requirements

Technical bachelor’s degree
12+ years of financial services experience with a large financial services firm or advisory/consulting firm
Hands-on real-world global support experience needed
Leadership experience of Transformation and Change Management
Strong domain expertise in Investment Operations , particularly in Middle Office functions at State Street
Strong interpersonal skills, ability to think and act in an inclusive manner, collaborative with the ability and experience working across countries and regions
Strong written and verbal communications
Excellent stakeholder and client management
Strong organizational and attention to detail skills
Must be delivery-focused and deadline-oriented with the ability to provide technical expertise to resolve daily problems
Core project/program management skills

Nice To Haves

Strong domain knowledge and hands-on experience in financial services, particularly in leading large-scale transformation programs
Familiarity with investment management platforms, custodians, and third-party service providers
Proven ability to lead transformation initiatives within financial services, with a focus on operational efficiency, risk mitigation, and client service excellence in the asset management or investment operations domain

Responsibilities

Develop a roadmap to deliver on the desired target operating model including all or a suite of processes and functions that are integral to the support of the client, in particular focusing on positioning for future growth concentrating primarily on a standard, integrated middle-office technology aligned with the client’s componentized front-office platform strategy.
Lead the integration of the client front-office strategy with the State Street standard and core asset applications and ensure effective design and execution of the operating model for successful service delivery
Manage large-scale programs and initiatives
Lead teams through technology modernization efforts, including the adoption of new platforms and leveraging emerging technologies to enhance operational capabilities
Establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirements
Manage and direct regular budget activities and financial performance targets – focused on return on investment and positive operating leverage
Extensive proven transformation and change leadership experience with a track record of managing the delivery of complex, multi-faceted transformation initiatives to comply with regulatory requirements and significantly reduce risk
Experience in delivering proven productivity and efficiency gains through automation and orchestration with a view to position for future growth.
Continual Service Improvement experience required in order to manage large-scale programs
Broad-based support experience focused in a business-facing role with the ability to establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirements
Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally
Able to establish and sustain effective operational process and support practices that includes working with team members across multiple geographies
Lead the performance management process that measures and evaluates progress against goals
Foster a culture of learning through education and knowledge sharing around reliability practices, processes, and tools
Good working knowledge of Operating Model, Organizational Design, and program/project management methodologies and the role of technology resources in support of those methodologies
Actively promote our Diversity, Equity, and Inclusion goals throughout the organization

Benefits

competitive and comprehensive benefits packages
generous medical care
insurance and savings plans
flexible Work Programs
wealth of development programs
educational support
retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
paid volunteer days
matching gift programs
access to employee networks