Strategic Client Success Manager

Neighborly Software • Atlanta, GA

10d • Onsite

About The Position

The Strategic Account Manager (SAM) role is an integral part of our client success strategy, ensuring that disaster recovery, housing, economic, and community development programs can unlock the full potential of our platform. Your work will drive meaningful change by empowering clients with smarter, more efficient tools to serve their communities.

Requirements

• 8+ years of experience in client success, implementation, or a consultative role within a SaaS company, or
• 5+ years of experience supporting HUD programs or Federal Programs like CDBG, ESG, HOME, and HOPWA and/or experience working directly with housing, economic, and community development organizations or Housing Authorities.
• Excellent communication & presentation skills to effectively engage stakeholders at all levels.
• Deep commitment to our mission of improving communities through technology.
• Ability to become a subject matter expert (SME) on Housing and Urban Development (HUD) programs.
• Strong commitment to quality, compliance, and accountability.

Nice To Haves

• Bachelor’s degree
• Experience working with housing, economic, and community development organizations or Housing Authorities.
• Knowledge of HUD programs, including Housing Choice Vouchers and Federal Programs like CDBG, ESG, HOME, and HOPWA.
• Experience writing basic HTML.

Responsibilities

• Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions.
• Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices.
• Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities.
• Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency.
• Evaluate clients’ current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes.
• Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements.
• Develop performance objectives and milestones, ensuring long-term success for each account.
• Identify challenges and opportunities, offering innovative solutions to drive client success.

Benefits

• Medical, Dental, Vision plan options
• Company-Paid Short-Term Disability and Life Insurance
• 401K Contributions – Generous employer match with immediate vesting
• Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior