Strategic Analyst

City of New York • New York, NY

10d • $80,000 - $90,000 • Hybrid

About The Position

The Campaign Finance Board (CFB) is a nonpartisan, independent city agency dedicated to making local democracy more open, transparent, and equitable by empowering New Yorkers' participation in elections. The agency focuses on making it easier for New Yorkers to vote, support candidates, and run for office. Key initiatives include NYC Votes for voter engagement, the Voter Guide, a public matching funds program for small contributions, and increasing transparency in campaign finance. The Strategic Planning Operations (SPO) unit within the Strategy, Products and Innovation division leads the agency's strategic direction, accountability, and organizational impact. SPO comprises the Data & Metrics (DM) team and the Innovation & Implementation (I2) team. Strategic Analysts on the I2 team are crucial for translating strategic priorities into action and lasting change by advancing complex initiatives, enhancing strategic capacity, and supporting problem-solving.

Responsibilities for this role include:

Organizational Strategy Innovation:
- Curating problem-solving methods and approaches in a central repository to foster a community of practice for continuous improvement.
- Conducting research, data collection, and strategic analysis to identify new business innovations and processes supporting agency strategy development.
- Organizing and supporting stakeholder workshops, meetings, and interviews to identify and prioritize new opportunities.
- Documenting and analyzing current practices and workflows to identify bottlenecks and inefficiencies, and drafting recommendations for redesigned workflows.
- Maintaining a repository of process maps and redesigned workflows in updated Standard Operating Procedures (SOPs).
- Drafting communications to build consensus and motivation for adopting new processes and practices.

Project Implementation & Delivery Support:
- Supporting the delivery of cross-functional initiatives and managing workstreams to ensure alignment with the Strategic Plan.
- Developing and maintaining project workplans and schedules to align time with key priorities and deadlines.
- Maintaining accurate data and dashboards for leadership to monitor initiative progress.
- Drafting communications on initiative progress and strategic plan implementation.
- Gathering and analyzing feedback from staff and stakeholders to assess adoption, identify challenges, and recommend improvements.

Requirements

• Understanding of structural barriers to participation in local democracy and the importance of making local democracy more open, transparent, and equitable by removing those barriers, with a strong interest in learning about these issues.
• Familiarity with public sector, nonprofit, or mission driven organizational environments.
• Strong interpersonal and relationship building skills, with the ability to engage and listen effectively both in person, virtually and in hybrid environments.
• Strong facilitation skills, whether developed through community meetings, workshops, trainings, frontline service, or convenings.
• Ability to coordinate and support multiple responsibilities and deadlines simultaneously, manage logistics, and keep work moving towards deadlines with a focus on quality and follow-through.
• Strong critical thinking skills and the ability to synthesize information from multiple sources.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills with an ability to translate complex or technical information into accessible language.
• Comfort using digital tools and willingness to learn new ones (Office 365, Miro, Monday.com, etc.).
• Ability to work independently on tasks and as a team player across teams in a matrixed, hybrid environment.
• Ability to engage with curiosity, humility, and openness, with an awareness of access, equity, and power when collaborating with staff and stakeholders.
• Ability to support ideation, problem-solving, and creative approaches to improving processes and service delivery across multiple divisions/business units.
• Ability to apply systems thinking and identify patterns, connections, and gaps across functions of work among different stakeholders.
• Ability to navigate ambiguity, shifting priorities, and evolving needs as the agency moves towards a more continuous rather than static strategic planning process.
• Ability to conduct both quantitative and qualitative analysis appropriate for improvements to service delivery and how work gets done.
• Ability to follow through on commitments and ensure strong execution and reliability.
• Ability to identify risks, dependencies, and gaps before they become larger issues.
• Experience with Office 365, work management platforms, and visual collaboration and diagramming tools.
• Commitment to actively building skills in design, engagement, facilitation, analysis and strategic planning.
• Openness to contribute creative ideas and drawing on one’s lived experience, community background, or past roles to strengthen the team’s insights and approach.
• Curious about community needs, civic participation, or public service delivery, and eager to learn and bring insights gained through work, lived experience, or community engagement.
• Excitement to work in an environment dedicated to serving and empowering New Yorkers as voters, contributors, and candidates in local democracy.
• Good listener who can absorb context before jumping to conclusions.

Nice To Haves

• Familiarity with people- or community-centered design, engagement or facilitation practices that center dignity and iteration, with an interest in deepening this knowledge on the job.
• Proficient with Monday.com, Zoom, Miro, and Visio, a plus.
• Minimum 2 years of relevant experience, ideally in an environment that relied on facilitation, navigating complex stakeholder environments, building trust, and centering lived experiences.
• An associate degree or competition of 60 semester credits from an accredited college and four years of relevant full-time professional experience may also be considered as a preferred alternative to the minimum qualification pathways listed below.

Responsibilities

• Curate problem-solving methods and approaches (e.g., people-centered design, whole systems thinking, etc.) in a central repository to support building a community of practice that enables teams to apply them to continuously improve agency impact.
• Conduct research, data collection, and strategic analysis of data to identify new business innovations and processes that support agency-wide strategy development.
• Organize and support stakeholder workshops, meetings and interviews to surface new opportunities and prioritize ideas generated, including coordinating key stakeholders, preparing materials, supporting facilitation, documenting action items, and synthesizing findings into prioritized recommendations.
• Document and analyze current practices and workflows that identify bottlenecks, inefficiencies, and opportunities for improvement, and draft recommendations for redesigned workflows by conducting research, troubleshooting specific issues, and/or proposing new operating procedures.
• Maintain a repository of process maps and redesigned workflows in updated Standard Operating Procedures (SOPs), ensuring documentation is current and accessible.
• Draft communications (e.g., FAQs, briefs, memos) to build consensus and motivation across teams in adopting new processes and practices.
• Support delivery of cross-functional initiatives and manage select workstreams and initiatives to keep scope, schedule, and quality on track and in alignment with the Strategic Plan.
• Develop and maintain project workplans and schedules to align time with key priorities, milestones, deadlines, and decisions.
• Maintain accurate data and dashboards that allows agency leadership to monitor initiative progress on an ongoing basis.
• Draft communications (e.g., presentations, reports, visuals) on initiative progress and strategic plan implementation.
• Gather and analyze quantitative and qualitative feedback from agency staff and stakeholders to assess adoption, identify challenges and through-lines, and recommend improvements.

Benefits

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree