Strategic AI Associate, Office of the CGO

INSTALILY.AI•San Francisco, CA

13d•$110,000 - $130,000•Hybrid

About The Position

InstaLILY is an AI products and infrastructure company that puts execution at the frontier of enterprise AI. The company's product, Lily™, is an AI Forward Deployed Engineer designed to learn business operations, build necessary software, and go live within days, remaining active to maintain software as the business evolves. Lily operates across various environments including cloud, on-premise, and edge, supported by InstaLILY's Small Data Center utilizing NVIDIA technology. Founded in 2023, InstaLILY has secured significant funding and has offices in New York, San Francisco, London, and Toronto, serving major companies in construction, industrial distribution, logistics, healthcare, and other operationally intensive sectors. The company has experienced substantial revenue growth and has driven significant new annual sales for its customers. InstaLILY emphasizes working in small teams with clear ownership, direct customer access, and the opportunity to see the direct impact of code in live production systems. The company's operations are guided by three core principles: Customers, Culture, and Code.

Requirements

3-5 years of experience in Customer Success, strategic account management, consulting, growth, operations, or a comparable high-ownership role.
Proven experience owning client relationships or high-ownership internal work, with the ability to close action items, drive alignment, and identify growth opportunities.
Strong analytical instincts, with the ability to structure ambiguous problems, extract signal from data, and formulate recommendations.
Concise and structured thinking, with the ability to defend a point of view.
Comfort with ambiguity and the ability to operate without a playbook, building one as you go.
Demonstrated ownership and a track record of finishing tasks with high quality.
AI-native curiosity, with serious use of AI in personal work and a desire to advance AI's role in customer operations.
Curiosity about industries such as industrial distribution, manufacturing, automotive, and healthcare.
Excellent communication skills, with the ability to write effectively and explain complex topics clearly to both technical and non-technical audiences.

Responsibilities

Drive customer outcomes, owning customer health, expansion signals, and risk resolution across accounts.
Escalate strategic decisions to Strategic AI Partners.
Own customer work across the lifecycle, running workshops and POC delivery in the pilot phase.
Drive QBRs, executive briefings, and account planning in the post-pilot phase.
Lead and coach Growth Analysts responsible for zero-to-one pilot delivery.
Translate customer signals into product feedback to shape product development.
Contribute to building and refining templates, trackers, and playbooks for the Strategic AI Partner team.
Travel to customer sites as needed for in-person work.