Strategic AI adoption lead (Central)

WRITER•Chicago, IL

3d•Hybrid

About The Position

WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio. You'll embed deeply into your customers' organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes. You'll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time. The ideal candidate brings a builder's mindset to customer success: you're not waiting for customers to engage, you're creating the conditions for it. This is a hybrid role based in our Chicago and Austin hubs.

Requirements

At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: you discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth

Responsibilities

Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Create advocate networks and champion communities within customer organizations
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Continuously improve & collaborate
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors