Strategic Accounts Solution Specialist

Community Choice Financial Family of Brands

2d • Remote

About The Position

The Strategic Accounts Solutions Specialist is responsible for providing operational support on initiatives within the Strategic Account Solutions Team, including Replevins. You will be responsible for the daily operational functions of programs and be a part of a sharp, dedicated, and proactive team.

Requirements

• Bachelor’s Degree or the equivalent combination of formal education, training and/or related experience
• 1-2+ years of relevant and related work experience in Operations
• Ability to think strategically, work independently, and identify areas of improvement and propose solutions
• Ability to demonstrate professionalism and skill working in both an individual and team environment
• Ability to multi-task and consistently meet aggressive and time-sensitive deadlines in an ever-changing atmosphere
• Ability to maintain a full-time work schedule with regular in-person attendance is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week, possibly more depending on work demands and priorities.
• Excellent written and verbal communication skills with a strong attention to detail
• Expertise in Word, Outlook and Excel required
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the office, and the operation of mechanical controls, such as a keyboard.

Responsibilities

• Serve as the point of contact for other corporate departments, field management, and third parties regarding claims for Life of the South (“LOTS”) and other ancillary products.
• Submit LOTS claims for review and tracking at corporate level daily and through various case management systems.
• Monitor accounts with pending LOTS claims in Unitas to confirm loan status has been properly updated.
• Review claims to confirm correct documentation has been pulled over for claim processing.
• Audit denied claims to ensure all correct and required documentation has been provided and appeal as needed.
• Maintain and manage comprehensive systems for tracking and payment of LOTS claims.
• Provide clear and concise reporting to Accounting and VP of Secured Revenue Strategy for monthly reconciliation of LOTS claims.
• Support field operations through review and responses of emails received through the Claims Inbox.
• Oversee the process of generating, mailing, and saving state-required notices to customers’ accounts for specific store brands.
• Review and approve settlement requests for Active accounts and provide weekly reporting to field leadership.
• Assist with executing awards issued to the Company resulting from forfeiture actions and Replevins by closely monitoring filings and tracking service, rectifying any deficiencies to assure the collateral is recovered timely.
• Work efficiently in a rapidly-changing and fast-paced environment and handle multiple challenging tasks with ease to meet performance standards.

Benefits

• Uncapped Flexible Paid Time Off.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• A relaxed, business casual dress code that includes jeans and sneakers!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level