Strategic Accounts Sales Support Coordinator

Airgas • Germantown, WI

1d • Hybrid

About The Position

The Sales Support Specialist serves as a centralized point of contact to commercial leaders and strategic account stakeholders across the business. This role is responsible for providing sales support, contract implementation, and resource coordination to drive business success. The role involves assisting the commercial team in managing customer contracts, coordinating with internal teams, understanding customer requirements and contractual commitments, and ensuring alignment with internal business processes. It also includes ensuring commercial expectations translate to business processes and systems, reviewing cost and fee considerations, collaborating with subject matter experts for implementation timelines and documentation, coordinating the ramp-down and transition of accounts, and maintaining contract details. The position also involves partnering with the commercial team to scope new requests, action deliverables, communicate information, generate reports, coordinate new account setups and changes, assist with customer credit reviews, resolve order-to-cash issues, and promote best practices within the Business Management Team.

Requirements

• High School Diploma or equivalent
• 2+ years inside sales, customer service or relevant Airgas/industry experience required
• Strong written and verbal communication skills
• Relevant Microsoft Office or Google Suite experience
• Demonstrates the ability to prioritize, multi-task and meet deadlines
• Displays business acumen through strong communication and decision-making skills
• Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work
• Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities
• Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team
• Proven ability to identify and communicate process improvement opportunities

Nice To Haves

• Bachelor’s degree preferred, but not required
• Previous exposure to commercial contract terms and conditions preferred
• Prior experience manipulating datasets and analyzing data from multiple sources preferred

Responsibilities

• Assist the commercial team in managing customer contracts, including coordinating and communicating with internal teams as needed
• Develop a clear understanding of customer requirements, contractual commitments, and service requirements to ensure alignment with internal business processes and best practices
• Ensure commercial expectations translate to business processes and systems and that cost and fee considerations are consistent with and appropriate for the contract type, market standards, investment requirements, and other support factors are reviewed and approved during the contract review process
• Collaborate with subject matter experts and stakeholders to establish appropriate implementation timelines and documentation required for rollout
• Coordinate the ramp-down and transition of Migrated and De-marketed Strategic Accounts
• Maintain details and organize files for each contract which will include the original contract, relevant correspondence, changes/deviations, amendments, and clarifications
• Work in partnership with the commercial team and business stakeholders to scope new requests, action deliverables, communicate and disseminate information.
• These may include but are not limited to: Report generation and analysis, including relevant financial and price exhibit views
• Coordination of new account set-up, changes, &/or customer master information changes
• Coordination of customer credit review
• Assist in resolving customer related order to cash issues
• Communicate with key stakeholders, share information as needed, and provide timely progress reports on outstanding requests
• Promote adoption of best practices within the Business Management Team that are in alignment with Strategic Account profitability goals
• Identify and communicate process improvement areas
• Responsible for aiding in own self-development by being available and receptive to all training made available by the company
• Maintain documentation of and development of processes
• Special or other duties as assigned

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• Up to 14-week paid child birth benefits
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays
• Vacation
• Sick time
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Floating holidays
• Jury duty and funeral/bereavement leave
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED