Strategic Accounts Operations Manager

1110 Applied Industrial Technologies - Dixie, Inc. • Lithia Springs, GA

6d

About The Position

The Strategic Accounts Operations Manager drives operational excellence, contract compliance, analytics, and execution support across a portfolio of strategic accounts. The role connects Strategic Account Managers, customer stakeholders, suppliers, service centers, and corporate support functions to align customer commitments with operational objectives and profitability goals.

The manager leads initiatives to improve customer performance, standardize processes, increase data visibility, support contract compliance, and identify opportunities for growth, cost reduction, and continuous improvement. The position requires strong analytical capabilities, cross-functional leadership, and the ability to influence outcomes among multiple stakeholders. It may be located anywhere within the continental United States and reports to the Director, Strategic Accounts Operations (or Strategic Accounts Leadership).

Requirements

• Bachelor's degree in Business, Supply Chain, Operations Management, Finance, Engineering, or a related discipline.
• At least 5 years of experience in operations, supply chain, strategic accounts, project management, business analytics, or a related field.
• Demonstrated success managing cross-functional initiatives and process improvements.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Excel, Power BI, and business reporting tools.
• Knowledge of operational metrics, contract compliance, and customer performance management.
• Excellent organizational and project management skills.
• Strong verbal and written communication skills.
• Ability to influence without direct authority.
• Financial acumen, including understanding of margin, pricing, and profitability drivers.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus and relationship management skills.

Nice To Haves

• Advanced degree.
• Experience supporting large national or strategic customer programs.

Responsibilities

• Partner with Strategic Account Managers to execute customer strategies and business plans.
• Support implementation and management of national and regional customer agreements.
• Coordinate operational activities to achieve account objectives and customer commitments.
• Assist in developing and executing account growth initiatives.
• Participate in customer reviews, business planning sessions, and strategic planning discussions.
• Lead operational improvement initiatives to increase efficiency, service quality, and customer satisfaction.
• Drive standardization of best practices across strategic account programs and address process inefficiencies affecting customer performance.
• Support implementation of new customer programs, technologies, and business processes.
• Manage operational project plans and monitor progress against milestones.
• Monitor contract compliance across customer locations and service centers, including alignment of pricing, reporting, rebate programs, and service commitments with contractual requirements.
• Identify compliance gaps, coordinate corrective actions, support audits, and maintain program documentation and governance records.
• Develop and maintain dashboards, scorecards, and operational performance metrics.
• Analyze sales, margin, inventory, compliance, and customer performance data and provide actionable recommendations.
• Identify opportunities for margin improvement, cost savings, and share-of-wallet growth.
• Prepare executive-level business reviews and performance reports.
• Collaborate with sales, service centers, procurement, supply chain, finance, operations, and supplier partners to align stakeholders and coordinate resources.
• Lead resolution of issues affecting strategic account performance.
• Support strategic-account profitability management by analyzing customer profitability, pricing effectiveness, freight costs, inventory investments, and service costs.
• Identify opportunities to improve gross profit and operational efficiency and assist with business cases and financial justifications.
• Participate in customer meetings and quarterly business reviews, support customer implementations and improvement programs, and build relationships with customer operational and procurement stakeholders.
• Communicate proactively and execute to meet customer expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level