GPO Client - Strategic Accounts Manager

Aramark•Raleigh, NC

1d•Onsite

About The Position

The Strategic Accounts Manager is dedicated to assisting in managing the comprehensive business relationships a key Avendra International client. The Strategic Accounts Manager strives to understand the client's business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Strategic Accounts Manager works with the Director of Strategic Accounts to help design and execute comprehensive account plans which ultimately retain the client long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives. Position Reports to Director of Strategic Accounts. Location: Raleigh, NC

Requirements

Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
Ability to balance being an advocate for the clients' interests with implementing Avendra's goals with the customer
Ability to "make things happen", either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra's offerings
Excellent project management, communication and organizational skills
Intermediate Excel skills, proficient PowerPoint presentation, strong analytical skills, and presentation skills
F&B and hospitality knowledge required
Sourcing experience helpful
3-5 years of experience
BS/BA in relevant field required

Nice To Haves

Master's degree preferred

Responsibilities

Establish and maintain excellent relationships with key corporate customer contacts at all customer locations
Help develop, implement, and track account plans, which accurately support the client's business strategy, goals and objectives and allocate Avendra resources against various objectives to increase client participation, satisfaction, and retention
Provide regular account client plan, PDI/ad hoc initiatives and general Avendra updates to our clients at various organizational levels.
Conduct recurring Client business reviews
Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on client's behalf
Identify and measure results against objectives
Help facilitate and manage product evaluations and product cuttings
Provide client with reoccurring reporting, to include custom and ad hoc reporting as requested.
Measure results against objectives
Facilitate and manage optimization and rationalization savings reporting and opportunities
Establish and maintain relationships with manufacturers and distributors
Maintain high client account satisfaction with Avendra
Driving spend and achieving annual budgeted spend by property
Implementing new Avendra programs
Achieving committed spend participation rates based on the contract
Implementing the appropriate client’s contracted terms and conditions
Educate — simplify the complexities of program participation while promoting Avendra's overall value proposition