Strategic Accounts Manager - P&C

Pace•New York City, NY

5d•Onsite

About The Position

Pace is the AI operations partner for the world's leading insurers. We deploy AI agents, backed by our expert insurance operations review, to take on complex insurance workflows end to end. Financial services spend nearly $400B a year on outsourced operations. We’re building the layer that replaces it, working alongside the largest insurers in the world. Role We’re looking for a Strategic Accounts Manager to embed deep P&C industry expertise directly within PACE’s largest client engagements. This role partners closely with client operations leaders, PACE’s Forward Deployed Engineers, and Human Quality Teams to translate operational objectives into scaled, production-grade agentic operations. The Strategic Accounts Manager serves as the connective tissue between strategy and execution – accelerating adoption, anticipating operational and regulatory risk, and ensuring seamless transitions from pilot to enterprise scale. Success in this role is defined by measurable client outcomes, disciplined risk management, and the expansion of agentic capabilities across the client’s operating model.

Requirements

Deep P&C industry expertise
Experience in underwriting, policy administration, claims, or distribution
Ability to translate operational objectives into scaled, production-grade agentic operations
Experience partnering with client operations leaders, Forward Deployed Engineers, and Human Quality Teams
Ability to anticipate and mitigate operational, regulatory, and adoption risk
Experience defining multi-year roadmaps and identifying expansion opportunities

Nice To Haves

Experience with AI agents or AI operations

Responsibilities

Own Strategic Client Outcomes for Agentic Operations: Serve as the primary executive partner to PACE’s largest P&C clients, accountable for translating client operational goals (cost, speed, quality, growth) into scaled, production-grade agentic operating models. Ensure outcomes are measured in business KPIs.
Translate P&C Domain Expertise into Agentic Design: Bring deep P&C operational knowledge (underwriting, policy admin, claims, distribution) directly into solution design by guiding Forward Deployed Engineers and Human Quality Teams on how workflows should be sequenced to maximize impact while maintaining regulatory and risk discipline.
Orchestrate Cross-Functional Delivery at Scale: Act as the connective tissue between client operations leaders, PACE’s Forward Deployed Engineers, and Human Quality Teams by ensuring rapid alignment, clear decision rights, and disciplined execution as agentic solutions move from pilot to scaled production across the enterprise.
Anticipate and Mitigate Operational, Regulatory, and Adoption Risk: Proactively identify risks associated with agentic transitions—model drift, exception handling gaps, regulatory exposure, or quality degradation—and partner with clients and internal teams to design controls, escalation paths, and human-in-the-loop strategies before significant issues arise.
Shape Long-Term Account Strategy and Expansion: Define the multi-year roadmap for each strategic account, identifying where agentic capabilities can expand beyond initial use cases into adjacent operations. Serve as the voice of the client inside PACE, influencing product evolution, talent strategy, and investment priorities to deepen partnership value over time.