Strategic Accounts Coordinator
About The Position
The Strategic Accounts Coordinator provides multi-departmental administrative and internal support to Quest’s Service Repair Center. This role maintains day-to-day activity for OEM accounts and strategic customers according to contract requirements. The position supports customer correspondence, entitlement classification, price quotations, SO/RA processing, repair follow-up, shipment coordination, pre-invoicing packets, packing lists, shipping labels, air bills, customer portals, technical data entry, operational reporting, and final administrative quality checks across multiple departments. This role requires strong attention to detail, Excel proficiency, FedEx Manager proficiency, professional communication, and the ability to manage competing deadlines. Accuracy is critical because this position supports customer orders, repair activity, shipment documentation, and OEM account requirements.
Requirements
- High school diploma or equivalent.
- 2+ years of customer service experience in the repair depot industry, related field, or equivalent work experience.
- Proficiency in Microsoft Excel.
- Proficiency in Microsoft Word.
- Proficiency in FedEx Manager.
- Proficiency with Windows desktop applications.
- Strong verbal and written communication skills.
- Strong analytical, public relations, and interpersonal skills.
- Ability to type at least 40 WPM accurately.
- Ability to use standard office equipment.
- Ability to organize and prioritize work to meet deadlines.
- Strong attention to detail with SOs/RAs, quotes, shipments, pre-invoicing packets, packing lists, shipping labels, air bills, customer portals, and technical data entry.
Nice To Haves
- OEM or strategic account support experience.
- Service Repair Center or repair depot environment experience.
- SO/RA processing experience.
- Entitlement classification experience.
- Customer portal experience.
- Pre-invoicing packet, packing list, shipping label, and air bill preparation.
- Shipment tracking and deadline coordination experience.
- Technical data entry for repair, operations, or customer account records.
- ISO-certified or procedure-driven environment experience.
- Customer satisfaction, vendor score, or account performance tracking experience.
Responsibilities
- Provide administrative support for OEM and strategic accounts, including correspondence, entitlement classification, proposals, price quotations, and shipments.
- Issue SOs/RAs and follow up with customers on quoted repair items and pending inquiries.
- Create and organize business correspondence records using databases and files related to operations and repair activity.
- Prepare and monitor pre-invoicing packets, packing lists, shipping labels, and air bills.
- Support management and customers with requested reports.
- Organize, maintain, and prepare reports related to repairs and operational activity.
- Review current procedures and recommend improvements for efficiency.
- Process products from order receipt through shipment fulfillment when required.
- Support the Operations Department by managing delivery deadlines, shipment deadlines, and tracking information.
- Use customer portals to coordinate expected incoming shipments.
- Perform technical data entry for multiple OEM and strategic accounts.
- Support final administrative quality checks across multiple departments.
- Help maintain customer satisfaction through OEM vendor score requirements.
- Follow Quest’s ISO-certified policies and procedures.
- Perform other work-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
