Strategic Account Specialist

Dodge Industrial•Oxford, CT

9d•Onsite

About The Position

RBC Bearings Incorporated (NYSE: RBC) is a leading international manufacturer of highly engineered precision bearings and components for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and engineered components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. We currently have 64 facilities, of which 42 are manufacturing facilities in eleven countries and our market capitalization is approximately $18.0 billion.

Requirements

BS degree in Business, Supply Chain or Engineering-related field.
5-8 years relevant account management experience in manufacturing.
Exceptional accuracy in high-volume process driven work.
Strong written and verbal skills for communicating technical and commercial information.
Ability to work under pressure and meet tight deadlines.
Proficient in MS Office and ERP systems.
Strong organizational skills.
Ability to keep customers satisfied while maintaining company guidelines.
Must be detail oriented and follow issues through to completion.

Nice To Haves

Experience in the aerospace industry strongly preferred.

Responsibilities

Attends daily Production Meeting to communicate priorities and get updates on incoming orders
Chases for updates regularly if he doesn't get a response
Escalates to upper management if we don't get timely support
Prepares for weekly customer calls and leads the meeting
Fills out the RAIL files accordingly
Communicates when parts will be late and provides a recovery date
Sends out a "Ship List" each week detailing planned releases
Details which parts can't ship due to SPS, Quality Requirements, Past Due, etc.
Reviews order changes in customer MRP systems and adjust changes using Exception Report
Manages orderbook with Production Control based off capacity constraints, maintains weekly commits on PWA, PWC and GE portals
Travels w/ sales team and PMs on customer visits in key territories, attends supplier forums and QBR’s for P&W and GE
Six Sigma Green Belt, NPI and Audit team training
Facilitate the order entry process from beginning to end for assigned customers.
Answer technical questions using available resources.
Act as liaison between customers and field sales with various departments.
Build positive relationship with all major customers.
Prepare quotes, status updates and responses for customers.
Review purchase orders for accuracy against contracts and quotes.
Ensure accurate and timely service and respond quickly and proactively to customer requests.
Support and manage weekly orderbook calls with key customers.
Track customer orderbook against forecasts, work hand in hand with customers and shortage reports to ensure forecasts align with customer planning.
Adept at identifying high-impact actions, and proven record of identifying and resolving key requests efficiency.
Attendance at work is an essential function of the job