Strategic Account Specialist – West (Los Angeles, San Francisco, or San Diego)

Hugel Aesthetics • Los Angeles, CA

1d • $100,000 - $140,000 • Hybrid

About The Position

The Strategic Account Specialist is responsible for supporting the execution and pull-through of strategic account contracts across assigned priority accounts, including high-volume aesthetic practices, multi-location clinics, key customer targets, and key opinion leader accounts. This role reports to the Director of Strategic Accounts and works closely with Strategic Account Managers to expand Letybo utilization across all contracted and assigned locations, increase market share, and support a high-touch customer experience. This is not a transactional inside sales role. The Strategic Account Specialist acts as a strategic business partner and trusted advisor to customers, helping identify barriers to adoption, utilization, patient flow, treatment mix, staff engagement, and overall practice performance. Success requires strong commercial instincts, disciplined follow-through, relationship-building skills, and the ability to coordinate internal resources that help accounts launch, grow, and sustain product utilization. This is a high-impact opportunity to join Hugel Aesthetics at an early stage, work with key customers in the aesthetic market, and help build the strategic account function from the ground up.

Requirements

• Bachelor’s degree required; equivalent professional experience may be considered based on business needs.
• 3–5+ years of sales, account management, business development, customer success, or practice development experience within medical aesthetics, healthcare, medical device, dermatology, pharmaceutical, biotech, or related industries.
• Medical aesthetics, injectables, dermatology, or buy-and-bill experience strongly preferred.
• Experience supporting strategic accounts, key accounts, multi-location customers, or high-value customer relationships preferred.
• Strong consultative selling and relationship management skills with the ability to influence multiple stakeholders and drive account growth.
• Business consulting mindset with the ability to identify practice gaps, solve problems, and implement practical solutions that support adoption, utilization, and customer success.
• Strong business acumen with the ability to interpret account performance, utilization trends, and revenue opportunities.
• Excellent communication, presentation, and follow-up skills across in-person, virtual, and phone-based customer engagement.
• Experience working cross-functionally with sales, clinical, marketing, training, customer service, and operational teams.
• Proficiency with Salesforce CRM and Microsoft Office Suite.
• Self-motivated, highly collaborative, adaptable, and comfortable operating in a high-growth entrepreneurial environment.
• Strategic account planning and execution
• Contract pull-through and utilization growth
• Relationship building and stakeholder influence
• Business consulting and practice development mindset
• Results orientation and accountability
• Communication and presentation skills
• Adaptability, problem-solving, and follow-through
• Cross-functional collaboration and resource coordination

Nice To Haves

• Medical aesthetics, injectables, dermatology, or buy-and-bill experience strongly preferred.
• Experience supporting strategic accounts, key accounts, multi-location customers, or high-value customer relationships preferred.

Responsibilities

• Own and manage a portfolio of assigned strategic accounts, including high-volume aesthetic practices, multi-location clinics, key customer targets, and KOL accounts.
• Execute against strategic account contracts by expanding utilization across all contracted locations, supporting pull-through initiatives, and partnering with Strategic Account Managers to increase Letybo market share.
• Develop and execute customized account plans designed to drive product adoption, retention, account growth, reorder frequency, and long-term customer success.
• Identify opportunities to deepen utilization across injectors, locations, services, and practice teams within assigned accounts.
• Support the successful launch, activation, and ongoing performance of new and existing strategic accounts.
• Support achievement of assigned sales, utilization, retention, and market share goals within strategic accounts.
• Drive consistent product utilization through education, follow-up, business partnership, and coordination of field and internal resources.
• Identify growth opportunities within assigned accounts and partner with Strategic Account Managers to support account expansion and contract pull-through.
• Execute against national and regional commercial strategies while tailoring action plans to the needs of each account.
• Track progress against utilization goals, revenue objectives, account growth metrics, and forecast expectations.
• Build deep relationships with physicians, injectors, practice managers, business owners, office staff, and key decision-makers.
• Act as a trusted advisor to accounts by identifying opportunities to improve patient flow, treatment mix, patient conversion, staff confidence, and overall practice performance.
• Partner with accounts on practice growth initiatives, including patient acquisition, retention, treatment optimization, promotional support, and staff engagement.
• Support in-office events, customer meetings, business reviews, trainings, promotions, and practice development initiatives as needed.
• Ensure a high-touch, white-glove customer experience that reinforces Hugel’s long-term partnership approach.
• Gather and share competitive intelligence, customer feedback, account insights, and market trends with Strategic Accounts leadership and cross-functional partners.
• Identify barriers to adoption, utilization, or account growth and proactively develop solutions to move accounts forward.
• Provide field insights to inform marketing strategies, customer education, promotional support, and broader commercial execution.
• Analyze account activity and utilization trends to identify growth opportunities and at-risk accounts early.
• Partner closely with the Director of Strategic Accounts and Strategic Account Managers to align on account priorities, opportunities, customer strategy, and growth plans.
• Collaborate with Sales Leadership, Marketing, Medical Affairs, Training, Customer Service, and Operations to support account success and remove barriers to growth.
• Coordinate resources for key accounts, including education programs, injector support, advanced training, KOL engagement, marketing tools, and business development initiatives.
• Ensure alignment on messaging, promotions, account needs, and customer follow-through across internal stakeholders.
• Maintain disciplined CRM activity, accurate account records, account plans, forecasting, call activity, and follow-through within Salesforce.
• Manage travel schedules, account follow-up, virtual engagement, and internal collaboration with strong organization and urgency.
• Ensure all customer-facing activities comply with company policies, regulatory requirements, and applicable industry standards.
• Consistently operate with accountability, professionalism, responsiveness, and strong follow-through across all customer interactions and business activities.

Benefits

• Base salary is only one element of employee compensation at Hugel Aesthetics. Total cash compensation includes base salary and incentive compensation tied to territory performance, strategic account execution, contract pull-through, utilization growth, account growth metrics, market share growth, and forecast accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level