Strategic Account Specialist I

Cadence • Cranberry Township, PA

5d • Hybrid

About The Position

We're looking for a Strategic Account Specialist to help build lasting customer partnerships and support the delivery of life-changing medical devices to patients worldwide. Every customer interaction you make matters.

Requirements

• Bachelor's degree or equivalent experience in business administration, supply chain and applicable programs.
• 3+ years of experience in customer service, account management, supply chain, sales support, or a related field.
• Strong communication, relationship-building, and problem-solving skills.
• Experience using CRM and ERP systems to manage customer information, track interactions, and maintain accurate records.
• Proficiency with Microsoft Office (Word & Excel), email platforms, and business systems to create reports, manage communications, and maintain records.
• Ability to effectively use customer support tools such as ticketing systems, knowledge bases, and digital communication platforms.
• Strong computer skills with the ability to quickly learn and adapt to new software and technology.
• Ability to multitask across multiple systems while managing customer inquiries and priorities.
• Strong attention to detail, data accuracy, and analytical skills to identify trends and improve customer processes.
• Understanding of data security and confidentiality practices when handling customer information.

Responsibilities

• Build and maintain strong relationships with strategic customers.
• Manage customer orders, changes, and delivery commitments.
• Drive customer satisfaction, retention, and account growth.
• Prepare quotes and support customer proposals.
• Partner with Sales, Operations, Engineering, and Quality to deliver customer-focused solutions.
• Analyze account performance and identify process improvements.
• Serve as the voice of the customer to enhance the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level