Strategic Account Services Specialist

Caliber Collision•Lewisville, TX

3d•Onsite

About The Position

The Specialist, Strategic Account Services, manages all agreement related functions for assigned territory, Emerging Lines of Business, and accounts/clients. Teammates in this role use their exceptional communication skills and attention to detail to facilitate effective partnerships between center/field leadership and client/account managers, working to ensure project and/or team milestones and goals are met as key drivers for client performance excellence.

Requirements

Associates Degree or equivalent combination of education and experience
Minimum of 1-3 years of experience
Ability to build and maintain effective and productive relationships and work cross-functionally with various departments
Good communication, interpersonal and influencing skills
Keen Attention to detail and accuracy
Able to work well under pressure and handle stressful situations
Assertive, Resilient and welcomes change
Good analytical abilities, including root cause analysis and thoughtful input for necessary process change(s)
Actions embody Caliber’s Core Values
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.

Responsibilities

Responsible for completing agreements across business lines ensuring client/account specifications are met.
Responsible for EFT setup across business lines, working with AR team to ensure bank account and W9 accuracy.
Manage existing clients/accounts across all business lines, working with account managers to meet needs as they arise.
Collaborate with the Legal dept on agreements for Fleet Accounts.
Monitor reports, analyze data, and communicate status and pending items on a regular basis to ensure timely completion of all new client/account requests for all business lines to the repair centers/field leadership.
Provides overall support and updates to repair centers and field leadership on account status.
Proactively provide renewed business documents to clients/accounts prior to expiration.
Manage client portals and Insurance Gateways to maintain compliance and ensure continued activation and timely testing requirements.
Efficiently utilize and maintain payment portals, manage, and create logins for the contact center, Accounts receivable, and center access to achieve administrative excellence.
Work closely with teammate services to navigate teammate background checks required by clients/accounts for new center openings across business lines.
Work is generally of a critical or confidential nature. Assignments may be found in various functional areas.
Potential for large projects to be assigned in partnership with Integration or Company Growth.
Complete other duties as assigned by management.