Strategic Account Representative

McKesson•Richmond, VA

3d•$57,500 - $95,800•Onsite

About The Position

As an established part of the Customer Management team supporting Health Systems, the Strategic Account Representative (SAR) works closely with the customer, sales, and other McKesson support teams to provide exceptional service. The SAR role is assigned to McKesson’s largest customers across Enterprise. Partnering externally with the customer and internally with McKesson’s subject matter experts, the SAR role is designed to support daily activities critical to the customer experience.

Requirements

2+ years relevant experience
2+ years’ experience with client/customer management
Intermediate (Strong) proficiency with MS Office, especially Excel
2+ years of experience preparing, managing, and presenting customer reporting
Experience in managing excellent communication with both internal and external stakeholders
Excellent abilities in managing competing priorities while balancing the needs of customers
HS Diploma or equivalent required

Nice To Haves

Experience working in Salesforce, Snowflake, and/or JDE
Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices, and systems preferred
Energetic self-starter with a passion for customer experience
The ability to interact professionally with vendors, customers, and co-workers
4-year degree preferred

Responsibilities

Acts as primary customer contact for daily customer activities
Utilizes data to help customers better understand their business and opportunities with McKesson
Tracks open customer issues and partners with other back-office teams on timely resolution
Prepare and monitor customer reports
Attend and assist in customer meetings as needed, where appropriate