Strategic Account Representative

Kelso Industries•Ogden, UT

1d•Remote

About The Position

Kelso Building Services is seeking a Strategic Account Representative (SAR) to develop and grow relationships with strategically important customers across commercial and industrial markets. The Strategic Account Representative develops relationships whose strategic value extends beyond a single transaction, project, location, or business unit. Success in this role is achieved by building trusted partnerships, understanding customer objectives, coordinating organizational resources, and creating long-term value for both the customer and Kelso Building Services. This position requires a relationship-driven professional who enjoys solving complex business challenges, collaborating across teams, and developing customer partnerships that support sustainable growth.

Requirements

Three (3) or more years of consultative business development, strategic account management, enterprise sales, or comparable relationship-focused experience.
Demonstrated ability to develop long-term customer relationships.
Excellent communication, organizational, and interpersonal skills.
Strong business judgment and problem-solving ability.
Experience using CRM software (Salesforce preferred) and Microsoft Office.
Valid driver's license and willingness to travel within the assigned territory.

Nice To Haves

Commercial HVAC
Mechanical contracting
Facility management
Commercial real estate
Energy services
Industrial or construction-related sales
Multi-site or national account management
Equivalent experience will be considered.

Responsibilities

Identify, qualify, and develop strategically important customer opportunities.
Develop long-term account strategies that support customer and company objectives.
Build relationships with executive, operational, and technical decision-makers.
Expand Kelso's presence within existing and prospective strategic accounts.
Develop trusted customer relationships built on integrity, responsiveness, and follow-through.
Understand customer business objectives, operational challenges, and future initiatives.
Position Kelso Building Services as a long-term strategic partner.
Identify opportunities for service agreements, preventive maintenance programs, capital projects, energy solutions, and other mechanical service offerings.
Coordinate with Operations, Estimating, Project Management, Account Management, Business Development, and Kelso Industries operating companies to deliver comprehensive customer solutions.
Support the development and negotiation of commercial agreements, including Master Service Agreements (MSAs), national agreements, and other strategic customer partnerships.
Build productive working relationships across Kelso Building Services and Kelso Industries.
Collaborate with Business Development Representatives (BDRs), Account Managers (AMs), Operations, and branch leadership to deliver the best possible customer experience.
Promote organizational collaboration over internal competition while supporting the One Kelso philosophy.
Maintain accurate opportunity forecasts and CRM information.
Honor commitments through proactive communication and follow-through.
Represent Kelso Building Services with professionalism in every customer interaction.