Strategic Account Representative

Langham Logistics, Inc • Whitestown, IN

9h • Hybrid

About The Position

The Strategic Account Representative is responsible for managing key pharmaceutical and biotechnology accounts and serving as a primary point of contact for assigned customers. This role requires strong executive-level communication skills, industry knowledge of pharmaceutical supply chains, and high proficiency in data reporting and analysis. The position ensures exceptional service delivery, operational execution, KPI reporting accuracy, and customer retention.

Requirements

• Strong executive-level communication and presentation skills.
• Customer relationship management experience supporting business-critical clients.
• Ability to analyze operational performance data, quality metrics, and KPI trends.
• Proven problem-solving skills within fast-paced operational environments.
• Ability to collaborate cross-functionally with leadership and operational teams.
• Adaptability to changing supply chain, volume, and regulatory requirements.
• Proficient in Microsoft Excel (metric tracking, reporting, data analysis).
• Proficient in Microsoft PowerPoint (executive-level presentation building).
• Knowledge of electronic dock scheduling systems.
• Knowledge of electronic Warehouse Management Systems (WMS).
• Bachelor’s degree preferred (Business, Supply Chain, Life Sciences or similar).
• Minimum 3 years of relevant account management or client-facing experience.
• Experience within pharmaceutical, biotech, or regulated logistics environments.
• Understanding of cGMP/GDP warehousing and temperature-controlled supply chains.
• Exposure to DSCSA/serialization practices and quality event documentation.

Responsibilities

• Serve as dedicated account owner for assigned pharmaceutical clients, supporting relationship development and customer retention.
• Lead weekly KPI communications and reporting; present performance results confidently to customer executives.
• Partner with Operations, Quality, Transportation, IT, and Finance to meet customer expectations and resolve issues.
• Support pharmaceutical operational needs including cGMP/GDP warehousing, temperature control, chain-of-custody, and data documentation.
• Drive renewal, growth, and expansion initiatives within assigned accounts.
• Participate in business reviews, forecasting discussions, and quality-related conversations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level