Strategic Account Manager

J&J Global Fulfilment•Columbus, OH

21h•$80,000•Onsite

About The Position

Strategic Account Manager Location: Columbus, OH Working Hours: 8.30 - 4.30pm, on site role We're scaling fast, and we're looking for a Strategic Account Manager to take ownership of some of our highest-value client relationships. You'll be the commercial driving force behind a portfolio generating significant recurring revenue - leading complex negotiations, shaping account strategy, and pushing revenue expansion as our client base grows. At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety, and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and USA, with our USA operations being one of the most significant growth opportunities within the group.

Requirements

Previous experience in Strategic Account Management, Customer Success or a similar, commercially led client partnership role
A track record of growing revenue within an existing client base through strategic upsell, renewal and contract expansion
Strong commercial and financial acumen - comfortable reading a client P&L, building a business case, and leading multi-stakeholder negotiations
Experience managing complex contracts and commercial agreements, including renegotiations and renewals
An exceptional communicator, able to build trust and influence at C-suite and senior management level
Strong analytical capability
The ability to work independently, juggle competing priorities across a high-value portfolio

Nice To Haves

Experience in the eCommerce Fulfilment, Logistics or Distribution industries

Responsibilities

Hold P&L responsibility for a high-value client portfolio, driving growth through strategic upsell, cross-sell, contract expansion and renewal.
Run commercial negotiations and contract reviews with clients, securing terms that protect margin and reflect the depth of the partnership
Maintain a clear view of commercial opportunities across your portfolio, prioritising revenue impact and strategic value
Develop long term account strategies for each key client, aligning our capabilities to their growth ambitions
Run strategic business reviews that go beyond service delivery, covering market trends, commercial performance and mutual opportunities
Cultivate strong, multi-level stakeholder relationships to spot early risk indicators and keep churn low
Use data analysis and WMS insights to benchmark client performance, surface opportunities and present actionable growth plans
Manage and resolve escalated issues with authority, keeping client confidence high and service outcomes on track
Translate portfolio insight into structured feedback that shapes our product and service roadmap, working across Operations, Onboarding, Sales and Technology to remove barriers to client success.