Strategic Account Manager
Optimum•Town of Oyster Bay, NY
•$58,738 - $96,499•Hybrid
About The Position
Optimum is seeking a highly motivated, customer-focused Account Manager to join our Client Services team. This role is responsible for managing and strengthening customer relationships, driving retention, and delivering an exceptional customer experience throughout the lifecycle. The Account Manager will serve as a trusted advisor, proactively identifying opportunities to add value and collaborating with internal teams to support customer success and business growth.
Requirements
- Bachelor’s degree or equivalent experience
- Experience in account management within telecom industry
- Strong relationship-building and account strategy skills
- Excellent communication and interpersonal skills
- Applicants must be authorized to work for ANY employer in the U.S.
Nice To Haves
- 5+ years in account management or customer-facing roles
- Proven success in retention, satisfaction, and growth
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Conduct proactive outreach, account reviews, and business meetings
- Develop and execute account strategies for retention and growth
- Identify upsell, cross-sell, and expansion opportunities
- Partner with cross-functional teams to deliver exceptional customer experience
- Prepare and submit MAC (Move, Add, Change) orders for customer accounts
- Maintain accurate records in Salesforce and systems
- Support a collaborative, customer-focused team culture
Benefits
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
