Strategic Account Manager

Zotefoams • Tulsa, OK

4d • Remote

About The Position

Zotefoams is seeking an experienced North America Account Manager to manage a portfolio of strategically important customer accounts across the United States. This highly visible, relationship-driven role focuses on protecting, developing and growing existing business with large customers, distributors and fabricators. The account manager will serve as the primary commercial contact, build relationships with stakeholders, understand customer objectives and coordinate internal resources to deliver service and long-term value.

The position is primarily focused on key account management, with an expectation to identify growth opportunities through new applications, programmes, facilities and customer contacts. It offers a platform for potential future progression into broader business development, strategic growth or global OEM account management opportunities. The role is home-based, with regular travel across North America, and the Midwest is preferred.

Zotefoams plc is a global cellular materials technology company with manufacturing and commercial operations in the UK, USA, Poland and China. It develops and manufactures lightweight foams and advanced material solutions for sectors including automotive, healthcare, aviation, sports and leisure, industrial applications and packaging. The company describes itself as a growing international business investing in its people, technology and markets.

Requirements

• Significant experience in Key Account Management, Strategic Account Management or Customer Relationship Management within a manufacturing, materials, technical or industrial environment.
• Proven experience managing large, complex or high-value customer accounts.
• Strong commercial capability across account planning, pricing, negotiation, forecasting and contract discussions.
• Experience working with senior customer stakeholders and influencing decision-makers.
• Knowledge of at least one of the following sectors: automotive, medical or industrial packaging.
• Ability to work effectively across technical and commercial functions.
• Strong organisational skills, excellent follow-through and attention to detail.
• Willingness to travel regularly across North America to support customers and business objectives.
• Degree qualification or equivalent commercial or technical experience.
• Ability to operate independently while collaborating effectively across global teams.
• Professional, credible and confident when engaging with senior stakeholders.

Nice To Haves

• Preference for candidates based in the Midwest.
• Curiosity, proactivity and motivation to identify growth opportunities.
• A relationship-focused approach and natural ability to build trust with customers.
• Commercial mindset and understanding of business priorities and customer needs.
• Dependability and commitment to delivering excellent customer experiences.

Responsibilities

• Own and develop a portfolio of large, complex and strategically important customer accounts across North America.
• Build trusted relationships with customer stakeholders at multiple levels and act as the primary commercial contact.
• Create and implement strategic account plans to support customer retention, revenue growth and margin improvement.
• Lead commercial discussions about pricing, contracts, forecasts, supply requirements and business planning.
• Develop a detailed understanding of customer organisations, applications, priorities, programmes and future opportunities.
• Maintain regular customer engagement through site visits, reviews and ongoing account management activities.
• Coordinate with technical, operations, supply chain, customer service and product teams to support customer success.
• Champion customer needs internally and ensure actions are delivered effectively.
• Support product qualification, development and commercialisation activities where required.
• Resolve complex customer issues professionally, proactively and collaboratively.
• Identify and develop growth opportunities within existing customer organisations.
• Support commercial planning with customer, market and competitor insights.
• Develop relationships and networks that support future growth initiatives across North America.

Benefits

• Long-term career development opportunities within a global organisation.
• Exposure to diverse markets and innovative products.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior