Strategic Account Manager | Michigan, Ohio, and Indiana
About The Position
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services. We are seeking a Strategic Account Manager to join our team in the Great Lakes Region. This role will work remotely and require travel to our customers in Michigan, Ohio, and Indiana. The ideal candidate will reside in this area. The Strategic Account Manager plays a pivotal role in maintaining and growing client relationships. Responsible for a portfolio of approximately 30 customers. Serves as the primary point of contact for all account-related matters, ensuring high levels of customer satisfaction, retention, and growth. Collaborates closely with technical teams, service delivery, and leadership to align IT solutions with client business goals. This role requires a proactive approach to understanding client needs, identifying upsell and cross-sell opportunities, and ensuring seamless communication between clients and internal stakeholders.
Requirements
- Proven experience in account management, preferably in IT services or technology.
- Strong understanding of managed services, cloud solutions, cybersecurity, and IT infrastructure.
- Familiarity with CRM tools, preferably Salesforce.
- Availability to consult, assist, and/or perform after-hours support.
- Ability to travel, as needed.
- Put the Customer First: Customer Focus, Service Orientation
- Act Like an Owner: Accountability, Leadership, Business Acumen
- Be Reliable: Dependability, Execution, Time Management
- Bachelor's Degree or 4+ Years Professional Experience
- 4+ Years account management experience and/or sales experience with enterprise technology environments (ex: data center services, cloud hosting and managed services, connectivity and security solutions, consulting and hardware/software as-a-service solutions).
- Valid driver’s license and insurance
Responsibilities
- Conduct regular account reviews to assess satisfaction, service performance, and evolving business needs.
- Serve as the trusted advisor and main liaison for assigned customer accounts.
- Monitor account health metrics and proactively address risks to retention.
- Coordinate with internal teams to ensure timely resolution of issues and delivery of services.
- Maintain accurate records of client interactions, contracts, and renewal timelines.
- Support contract negotiations, renewals, and pricing discussions.
Benefits
- Generous paid time off policy, including vacation and 10 paid holidays
- Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
- 401(k) retirement plan with a generous contribution
- Group Term Life Insurance covered 100% by employer
- Wellness Incentive to promote overall employee well-being
- Paid volunteer time
- Business casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
