Strategic Account Manager

Workhuman•Framingham, MA

1d•$107,000 - $141,000•Hybrid

About The Position

Role Summary The Strategic Account Manager (SAM) serves as a trusted advisor and relationship leader for a portfolio of key enterprise clients. This role supports a growing segment of Workhuman’s client base. The SAM owns the overall client relationship, driving adoption, value realization, and long-term partnership success. You’ll collaborate cross-functionally with teams in Strategy, Consulting, Analytics, Product, and Customer Success to bring data-driven insights and best practices to every client interaction. This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role. What You’ll Own & Deliver Serve as the primary strategic relationship owner for a portfolio of enterprise clients, aligning Workhuman solutions with each organization’s business and cultural goals. Partner with senior HR and business leaders to define and execute program strategies that strengthen engagement, recognition, and performance. Deliver regular program reviews and executive business reviews that showcase ROI and program health. Grow and retain accounts by identifying expansion opportunities and collaborating with Sales and Renewal teams to drive contract growth and client satisfaction. Lead cross-functional account teams—including Customer Success, Product, Analytics, and Marketing—to ensure exceptional delivery and program outcomes. Provide client feedback and market insights to influence Workhuman’s product and service roadmap. Act as a thought leader and advocate for recognition, performance, and culture transformation with both clients and internal stakeholders. Maintain a deep understanding of the recognition and engagement landscape, industry trends, and competitive dynamics to bring strategic insight to client conversations. Who You Are & Required Qualifications A relationship-driven strategic thinker with a proven track record of managing enterprise client relationships—ideally within SaaS, HR technology, or employee engagement solutions. 8+ years of client management or strategic account experience supporting large, complex organizations. Skilled in consultative selling and data-driven storytelling, with the ability to drive adoption across multiple stakeholder levels. Experienced in navigating complex organizations and building trusted partnerships with senior HR and business leaders. Highly collaborative and adept at leading cross-functional teams to deliver outstanding client experiences. Strong communicator with excellent presentation, negotiation, and executive engagement skills. Comfortable using tools like Salesforce, Microsoft Office Suite (and familiarity with Co-Pilot or equivalent AI-enabled tools preferred). Bachelor’s degree, MBA or advanced degree preferred. The base salary range for this position is $107,000–$141,000. Offered base compensation within this range will be determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role. This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance. Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at [email protected] for assistance. We are committed to ensuring equal access to opportunities for all individuals. The Company: At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity. Did you know we have an award-winning culture across EMEA and North America: We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022. In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category. We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work. There are currently over 7.5 million users on the Workhuman® cloud across 180 countries. Our core values are Respect, Determination, Innovation and Imagination. Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. When people are recognized and celebrated at work, they thrive - so does business. And for 20-plus years we've made the global technology that brings more humanity to work. We're building more human workplaces for companies across the world by creating cultures of gratitude that see lowered turnover, improved performance, and increased engagement. Our customers are some of the most well-known brands in the world, including LinkedIn and Cisco. Innovation. Determination. Imagination. Respect. At Workhuman, these are the values our humans live and breathe each day. And this is what we look for in each unique candidate. With technology and our people, we're creating a better future for the workplace, our communities, and the world. Because without the human, it’s just work.

Requirements

A relationship-driven strategic thinker with a proven track record of managing enterprise client relationships—ideally within SaaS, HR technology, or employee engagement solutions.
8+ years of client management or strategic account experience supporting large, complex organizations.
Skilled in consultative selling and data-driven storytelling, with the ability to drive adoption across multiple stakeholder levels.
Experienced in navigating complex organizations and building trusted partnerships with senior HR and business leaders.
Highly collaborative and adept at leading cross-functional teams to deliver outstanding client experiences.
Strong communicator with excellent presentation, negotiation, and executive engagement skills.
Comfortable using tools like Salesforce, Microsoft Office Suite (and familiarity with Co-Pilot or equivalent AI-enabled tools preferred).
Bachelor’s degree, MBA or advanced degree preferred.

Responsibilities

Serve as the primary strategic relationship owner for a portfolio of enterprise clients, aligning Workhuman solutions with each organization’s business and cultural goals.
Partner with senior HR and business leaders to define and execute program strategies that strengthen engagement, recognition, and performance.
Deliver regular program reviews and executive business reviews that showcase ROI and program health.
Grow and retain accounts by identifying expansion opportunities and collaborating with Sales and Renewal teams to drive contract growth and client satisfaction.
Lead cross-functional account teams—including Customer Success, Product, Analytics, and Marketing—to ensure exceptional delivery and program outcomes.
Provide client feedback and market insights to influence Workhuman’s product and service roadmap.
Act as a thought leader and advocate for recognition, performance, and culture transformation with both clients and internal stakeholders.
Maintain a deep understanding of the recognition and engagement landscape, industry trends, and competitive dynamics to bring strategic insight to client conversations.