Strategic Account Manager

Digital Strike, LLC•St. Louis, MO

About The Position

As a Strategic Account Manager (SAM), you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will be responsible for developing and maintaining strong relationships with clients, understanding their needs, and proactively addressing their concerns. Your primary objective is to drive client retention, growth, and advocacy through effective communication, problem-solving, and strategic account management. You are expected to be a client advocate within the agency and support clients’ business growth goals, while aligning with Digital Strike’s internal goals.

Requirements

Demonstrated experience assessing and understanding multiple facets of client businesses, including but not limited to: Business types (B2B, B2C) Industry verticals Target market(s) Marketing goals, objectives, and benchmarks Key performance indicators Customer lifetime value
Strong communication and interpersonal skills, ability to build relationships with clients
Excellent problem-solving and conflict-resolution abilities
Ability to work collaboratively with cross-functional teams
Results-oriented and motivated to meet and exceed sales targets
Strong organizational and time management skills
Proficient in using Google Suite Tools, Teamwork (or other task management systems), Hubspot (or other CRM tools), and other relevant programs
2+ years of experience in customer or client success, account management, SEO, PPC, or a related role
Availability to work occasional evenings and weekends as the client's needs dictate

Nice To Haves

Bachelor's degree in business, marketing, or a related field preferred
Knowledge of digital marketing (search engine marketing and/or paid search) is a plus

Responsibilities

Serve as the main point of contact for clients, handling inquiries, addressing issues, and providing timely and effective communication
Collaborate with clients and our internal team to create account plans and strategies to achieve the client’s objectives and maximize the value they receive from our services.
Manage a robust client roster while remaining organized and keeping communication lines open.
Become an expert in our digital marketing services to effectively convey the value and benefits to clients
Build and nurture strong relationships with clients to gain a deep understanding of their business needs and goals
Conduct regular check-ins and status meetings with clients to ensure their ongoing satisfaction and success
Identify opportunities to upsell or cross-sell additional products or services to existing clients to drive revenue growth
Proactively address client concerns and issues, coordinating with internal teams to provide prompt solutions
Escalate complex issues when necessary and follow up to ensure resolution
Provide regular reports on strategy initiatives, engagement data, and key performance indicators to each client
Gather client feedback to drive service improvements and enhancements
Encourage clients to become Digital Strike advocates, promoting positive reviews and referrals
Ensure timely Statement of Work (SOW) approvals and navigate monthly services changes as necessary
Stay updated on industry trends, competitor activities, and market conditions to provide valuable insights to clients
Assist clients in the onboarding process, ensuring they have a smooth and successful launch
Provide education and resources to help clients understand our services and digital marketing in general