Strategic Account Manager

SOLVENTUM

19h • Remote

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Strategic Account Manager will be responsible for managing 1-3 high profile clients/partners in an account team environment with the primary focus on supporting the daily and strategic activities of a Solventum key business partner and their respective facilities as they stand today and continue to grow in number. This role will interact with both the Account Sales team and Strategic Sales team throughout the contracting process from pre-sales to post-sale, including direct interactions with the key stakeholders to further grow our partnership and expand Solventum’s footprint in Health Information Systems products and services. The SAM will be expected to be an expert in that client/partner, embedding themselves with the C-Suite and leadership team, proactively looking for growth opportunities within the organization and removing barriers inhibiting success. The ideal candidate will have hospital/healthcare system workflow knowledge, a working knowledge of the Health Information Systems product portfolio and the ability to function as an advocate for both the client/partner and HIS through their relationships. As a Strategic Account Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Revenue and retention contract management – responsible for the management and execution of all contractual engagements for existing and new clients. This includes creating and driving completion of SOWs, discussing pricing, contract negotiation, coordinating integration calls and contract renewals. This is a non-sales, non-commissioned role.

Requirements

• Bachelor’s Degree or higher AND 5 years of combined healthcare software customer service and/or sales experience in a private, public, government or military environment.
• OR High School Diploma/GED AND 9 years of combined years of healthcare software customer service and/or sales experience in a private, public, government or military environment.
• Experience as a Sales Account Manager or Sales Account Executive
• Knowledge of CRM software (Salesforce, Softrax)
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

• Exceptional client relationship skills with ability to find creative solutions and manage difficult situations with diplomacy.
• Must have strong business acumen, strategic thinking, presentation skills, training skills, and critical thinking skills.
• The successful candidate will exhibit strong teamwork and collaboration, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic.
• Credentialed Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or equivalent work experience.

Responsibilities

• Recognize at risk, contract and compliance issues
• Proactively track and monitor current and past due invoices
• Identify potential products/partnerships at risk and escalate to business leaders promptly to assist with resolution
• Identify potential sales opportunities and engage with sales associates and/or leadership to engage (Sales rep, content leader, development leader, etc.)
• Negotiate contracts and close agreements to maximize profits
• Identify and grow opportunities within the mutual client territory and collaborate with sales teams to ensure growth attainment.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of all appropriate contractual documentation, including but not limited to, pricing, amendments, scope of work, letters of representation, MOU, contract receipts, CMRs, etc.
• Develop new business with existing and/or potential new targets
• Forecast and track key account metrics (e.g. quarterly sales results, annual forecasts)
• Prepare and present status of current and future state contractual work efforts
• Collaborate with the sales team to identify and grow opportunities within mutual client targets
• Handle invoice and contract questions or complaints, solve problems to ensure customer satisfaction
• Coordinate with other departments and local account executives to ensure overall consistency and satisfaction in the sales process
• Ability to receive, review and redact pertinent contract language specific for the delivery to the business partner vendor management teams
• Reconcile contracted payments

Benefits

• Solventum offers many programs to help you live your best life – both physically and financially.
• To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees