Strategic Account Manager

Terumo•Franklin Township, NJ

1d•$80,000 - $115,000

About The Position

The Strategic Account Manager supports the development and execution of account plans to drive revenue growth across assigned pharmaceutical and biotechnology customers. The role builds customer relationships, identifies and advances qualified business opportunities, and supports expansion of Terumo's primary container, CDMO fill-finish, and related injection solutions portfolios. Within the U.S. sales organization, the position develops pipeline, supports customer retention, maintains accurate commercial reporting, and coordinates with cross-functional and regional colleagues to achieve account objectives. The role requires following established Environmental Health & Safety and Quality System policies, programs, rules, and practices, including those related to product and patient safety, associate health and safety, and the environment and community.

Requirements

Bachelor's degree in Life Sciences, Engineering, Business, or a related field, with at least 5 years of relevant experience in B2B technical sales, business development, account management, technical commercial support, or a combination of education, training, and relevant work experience.
Experience identifying and qualifying opportunities, developing customer relationships, or supporting long-cycle, technical, multi-stakeholder sales.
Demonstrated ability to initiate customer outreach, ask effective discovery questions, identify potential needs early, and follow opportunities through the sales process.
Working knowledge of pharmaceutical primary packaging such as syringes, needles, injection devices, vials, or related drug-delivery components.
Ability to understand customer technical and business requirements and connect them with relevant products, services, and internal expertise.
Ability to support pricing discussions, presentations, RFI/RFP responses, and agreement processes under appropriate management and legal guidance.
Demonstrated ability to coordinate action across sales, technical, operations, regulatory, quality, legal, and customer service teams without direct supervisory authority.
Ability to create and maintain practical account plans, stakeholder maps, opportunity strategies, call plans, and follow-up actions.
Proficiency using CRM tools for customer activity, opportunity tracking, pipeline management, forecasting, visit reporting, and commercial reporting.
Demonstrated organization, resilience, curiosity, attention to detail, and a proactive, goal-oriented work ethic.
Follow established Environmental Health & Safety and Quality System policies, programs, rules, and practices.

Nice To Haves

Experience within the pharmaceutical, biotechnology, CDMO, medical-device packaging, drug-delivery, or related life-science manufacturing industry.
Experience with CDMO services, primary container systems, injection components, combination products, or related technical solutions.
Experience maintaining account plans, CRM records, pipeline updates, sales forecasts, and cross-functional customer actions.
Working knowledge of CDMO services, clinical and commercial fill-finish activities, or related technical-service sales workflows, and willingness to deepen expertise.
Basic knowledge of ISO 9000, cGMP quality standards, and pharmaceutical or medical-device regulatory requirements.

Responsibilities

Identify, prospect, and qualify new business opportunities within target and assigned pharmaceutical and biotechnology accounts through customer outreach, site visits, and industry networking.
Develop assigned accounts through frequent customer engagement, relationship building, and follow-up with technical and business stakeholders.
Support account plans and expand access to customer R&D, clinical development, and commercialization pipelines, with sales leadership guidance on complex or global accounts.
Build and apply working technical and commercial knowledge of Terumo product platforms and services, including CDMO solutions, fill-finish services, primary container systems, and injection components; connect customer needs and development programs with relevant capabilities through consultative selling.
Use Terumo PSD sales processes and CRM tools to maintain lead tracking, opportunity progression, visit reporting, pipeline visibility, forecasting, highs/lows reporting, and budget follow-up.
Coordinate with sales colleagues and technical, regulatory, quality, operations, legal, and customer service teams to address requirements, prepare responses, advance technical solutions, resolve issues, and support complex sales cycles.
Support account planning and cross-functional execution for assigned strategic and key accounts, including project follow-up, budget input, issue resolution, customer roadmaps, samples, RFI/RFP responses, and commercial agreements such as NDAs, MSAs, and supply agreements in cooperation with management and company legal and IP departments.
Follow established Environmental Health & Safety and Quality System policies, programs, rules, and practices.