Strategic Account Manager

Upside

3d•$140,000 - $175,000•Hybrid

About The Position

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. Upside is adding a Strategic Account Manager to lead enterprise accounts in our fast-growing restaurant vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the Senior Director of Account Management, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth.

Requirements

7+years of client-facing experience including 4+ years of enterprise experience in technology; Bachelor's degree required
Experience exceeding goals in retention and growth targets
Experience public-speaking and the ability to speak to both formal and casual audiences
Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
Project-management abilities, including timeline management, client communication, and report interpretation
Ability to travel up to 20%

Nice To Haves

Experience working with the restaurant industry or a two-sided marketplace is a major plus

Responsibilities

Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
Identify and close expansion opportunities and long-term agreement conversions
Predict and address concerns before they lead to churn risk
Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers