Strategic Account Manager - West Region
About The Position
Ascend Learning is a leading healthcare and learning technology company connecting a portfolio of brands that serve students, educators, and employers with outcomes-based, data-driven solutions. The company's products are used by various professionals, including physicians, nurses, financial advisors, and insurance brokers. Ascend Learning was recognized as one of America's Greatest Workplaces and Best Places to Work for Mental Well-Being. The Nursing Category within Ascend Learning focuses on supporting the learning journey of future nurses through brands like ATI, APEA, and NursingCE, offering evidence-based solutions and utilizing data analytics to help students master content and prepare for board certification and clinical practice. The company aids nurse educators in understanding student comprehension using data from millions of assessments.
Requirements
- Bachelor’s degree required
- 6+ years of relevant sales work experience
- Prior track record of influencing stakeholders up to the executive level, with proven negotiation skills for securing advantageous agreements
- Skilled in delivering tailored solutions to clients and managing multiple projects with precision
- Proficient in written communication for creating sales documents (proposals, contracts)
- Ability to build trust and proactively engage in upselling and cross selling
- Strong analytical abilities for sales data interpretation and strategy formulation
- Proven track record of delivering results in a quota-based sales environment with multi-year multimillion-dollar contracts
- Proficient in CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office, especially Excel
- Up to 50% travel
Nice To Haves
- Nursing education industry knowledge
- Background in healthcare or higher education experience preferred
Responsibilities
- Serve as the lead point of contact for strategic account matters, build and maintain strong, long-lasting client relationships, develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Identify and understand the roles of the clients’ stakeholders, identify champions, users, the technical team, and the economic buyers
- Manage relationships with existing clients to ensure their retention, and customer loyalty – including annual account reviews and reporting
- Manage and nurture the sales pipeline, ensure timely follow-ups, and progress tracking
- Uncover clients' objectives and pain points, build strategic roadmaps to drive positive outcomes and solutions to meet client needs while providing exceptional customer collaboration and guidance
- Develop account growth strategies, collaborate with category leadership, leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
- Prepare compelling sales strategies, messaging, and presentations. Negotiate and close deals, collect implementation details for client execution
- Ensure timely and successful delivery of Ascends solutions according to customer needs and objectives, exceeding client expectations
- Prepare and present regular reports on account opportunities, sales forecasts, tailwinds, and headwinds to management
- Maintain CRM to include prospective client headcount or other category suitability
- Stay up to date with, and share, industry trends, competitors, and market conditions to identify new business opportunities
Benefits
- Health, dental, and vision insurance
- Company paid Life Insurance
- 401(k) with company match
- Paid time off and parental leave
- Employee assistance program
- Other employee wellness programs such as Headspace and Airvet
- Charitable matching program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
