Strategic Account Manager

Trepp•New York, NY

8h•$150,000•Hybrid

About The Position

As a Strategic Account Manager at Trepp, you will own and grow relationships with the firm’s largest and most strategically important clients, serving as a trusted advisor to senior and executive-level stakeholders across banking, capital markets, and CRE investment. You will build and execute multi-year account strategies to protect and expand revenue, lead complex contract negotiations, and partner with Sales, Product Development, and Data teams to ensure Trepp’s platform delivers measurable value. The role covers some of Trepp’s most complex and highest-revenue accounts and requires a high degree of independence and executive presence. You will work as a senior member of the Client Services Team, collaborate across teams, provide guidance to Account Managers, and partner with Product leadership to bring strategic client feedback into roadmap priorities. The position also includes representing Trepp at industry events and traveling as required. For NYC, PA, and London office-based positions, Trepp follows a 3-2 hybrid-working policy: employees are expected in the office Tuesday through Thursday and may work from home Monday and Friday.

Requirements

7–10+ years of experience in Structured Finance, specifically CMBS or CRE, including a track record managing large strategic accounts.
Bachelor’s degree in a related field.
Proven experience building and managing relationships with senior and executive-level stakeholders, including VP, MD, and C-suite contacts.
Advanced negotiation skills and demonstrated success structuring and closing complex, multi-year enterprise agreements.
Demonstrated ability to develop and execute strategic account plans that drive measurable expansion revenue.
Ability to translate complex CMBS/CRE data and analytics into actionable business insights for clients and internal stakeholders.
Experience partnering cross-functionally with Product, Sales, and Support to shape roadmap priorities and drive retention.
Strong executive presence and polished, professional presentation and communication skills.
Entrepreneurial, self-directed mindset and ability to own strategy and execution with minimal oversight.
Excellent quantitative and analytical skills, with aptitude for explaining complex concepts to varied audiences.
Familiarity with business organizational structures in the financial services industry.
Willingness to travel as required.
US applicants must have work authorization that does not now or in the future require visa sponsorship for employment authorization in the United States and with Trepp.

Nice To Haves

MBA or advanced degree.

Responsibilities

Serve as the primary strategic point of contact for Trepp’s largest and most complex accounts, building trusted-advisor relationships with VP, MD, and C-suite stakeholders.
Develop and execute multi-year account plans that identify whitespace, cross-sell, and upsell opportunities across the CMBS and CRE data suite.
Lead negotiations and renewals of complex, high-value enterprise agreements, balancing client needs with Trepp’s revenue objectives.
Act as the senior escalation point for high-priority client issues and ensure rapid, high-touch resolution.
Monitor account usage and engagement trends to identify churn risk and implement retention strategies.
Prepare and deliver data-driven business reviews and strategic recommendations to client and internal senior leadership.
Relay strategic client feedback to Product Development and influence product roadmap priorities and enhancements.
Maintain expert-level knowledge of CMBS, CRE, and structured finance markets to advise clients on market conditions and platform strategy.
Mentor and support Account Managers in relationship management, negotiation, and account planning.
Represent Trepp at industry conferences and client events to strengthen brand visibility among CRE and CMBS decision-makers.
Identify and develop new business opportunities within existing strategic accounts.
Facilitate quarterly or semiannual in-person meetings with key strategic accounts, tailored to client requirements.
Collaborate with Sales, Product Development, Data, and Customer Support to protect and expand strategic accounts.
Provide Account Managers with guidance and best practices, and partner with Product leadership to translate client feedback into roadmap priorities.

Benefits

Base salary starting from $150,000, plus commission eligibility.
Base plus target bonus compensation structure.
Medical, dental, and vision insurance.
401(k) with employer match.
Company-covered life insurance, long-term disability, and short-term disability.
Flexible paid time off (PTO).
Sixteen weeks of paid primary caregiver leave for biological, adoptive, and foster parents.
Four weeks of paid parental leave.
Pet insurance.
Laptop and work-from-home equipment.
Career progression plan.
Pre-tax commuter benefit with company subsidy for NYC-office-based employees only.
Involvement in Diversity and Inclusion programs.
Company events and volunteering opportunities.