Strategic Account Manager - Affordable Housing

Neighborly Software

2d

About The Position

Neighborly Software is seeking a Strategic Account Manager to own and grow a portfolio of enterprise public-sector clients. The role serves as a trusted advisor to state and local government stakeholders, helping them use Neighborly Software’s cloud-based platform to administer government-funded programs. The position supports long-term client relationships, successful adoption, retention, and account expansion while advising clients on compliance and best practices.

The Strategic Account Manager evaluates client workflows, tailors the platform to client needs, and helps clients improve program efficiency and compliance. The role also brings client and regulatory feedback to Product and Engineering, helping shape platform improvements and communicating product developments back to clients. The work supports Neighborly Software’s mission of helping communities and vulnerable populations.

Requirements

• At least 5 years of experience in client success, implementation, or a consultative role within a SaaS or technology company.
• Excellent communication and presentation skills, including experience engaging stakeholders from program staff through agency leadership.
• Ability to serve as the subject matter expert in client discussions.
• Commitment to strengthening communities through technology.
• Strong orientation toward quality, compliance, and accountability, especially in federally funded program environments.
• Outstanding organizational skills and ability to manage multiple accounts and concurrent activities.

Nice To Haves

• Experience supporting HUD or federal programs such as CDBG, CDBG-DR, ESG, HOME, or HOPWA, as a grantee, Housing Authority partner, or consultant to public-sector clients.
• Project management experience and/or certifications.
• Experience configuring and implementing SaaS solutions.
• Experience managing renewals, contracts, or procurement processes with public-sector clients.
• Self-starter who thrives in a fast-paced, deadline-driven environment.

Responsibilities

• Serve as the subject matter expert on Neighborly Software’s solutions for state and local government stakeholders throughout the account lifecycle.
• Evaluate client workflows and tailor the platform to meet client needs, supporting adoption and outcomes.
• Nurture client relationships and drive engagement, retention, and account expansion.
• Advise clients on HUD industry standards and best practices, including software features that support efficiency and compliance.
• Coordinate with Product and Engineering to translate client and regulatory requirements into platform improvements.
• Develop performance objectives and milestones to support long-term account success.
• Identify client challenges and opportunities early and offer practical solutions to help meet program deadlines and audit requirements.

Benefits

• Medical, dental, and vision plan options.
• Company-paid short-term disability and life insurance.
• 401(k) contributions with a generous employer match and immediate vesting.
• Five weeks of PTO.
• Nine paid holidays.
• Three days of volunteer time off each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed