Strategic Account Manager

Cencora•Carrollton, TX

1d•Remote

About The Position

Under the general direction of the Client Services Manager, the Strategic Account Manager serves as the primary point of contact and business owner for manufacturer-sponsored specialty distribution programs. The role supports clients from program launch through ongoing management of distribution, logistics, and operational needs. This is a highly tactical role, focused on operations, processes, procedures, issue resolution, and day-to-day execution, with an approximate balance of 70% tactical work and 30% strategic work. The Strategic Account Manager works independently, solves problems proactively, and collaborates across functional teams to keep programs running smoothly and efficiently while strengthening client partnerships. It is an individual contributor position, not a people-management role. The position is remote and based in Carrollton, Texas, with approximately 10% travel for on-site client meetings.

Requirements

Bachelor’s degree in business administration, accounting, finance, sales, marketing, communications, computer science, or a related field, or an equivalent combination of education and experience.
Minimum of 5 years of account management experience.
Experience supporting complex client programs, operational workflows, or strategic business relationships.
Demonstrated success in roles requiring both client-facing relationship management and tactical execution.
Strong critical-thinking and analytical problem-solving skills.
Proactive, independent, action-oriented approach, with ownership and accountability.
Ability to work as a self-starter with minimal supervision.
Strong written and verbal communication skills.
Excellent collaboration skills and ability to work effectively across multiple teams.
Ability to identify issues, assess impacts, and move solutions forward quickly.
Strong organizational skills and ability to manage multiple priorities in parallel.
Understanding of client business models, pain points, workflow needs, and service solutions.
Ability to make consultative recommendations while remaining grounded in operational realities.
Strong presentation skills and confidence interacting with internal and external stakeholders.

Nice To Haves

Account management experience in the pharmaceutical, specialty distribution, healthcare, supply chain, or a related industry.
Experience with process design, project management, and program implementation.

Responsibilities

Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs.
Act as a strategic client partner and extension of the client’s organization.
Build and maintain relationships with clients, internal teams, and external stakeholders to support successful program execution.
Identify and implement solutions and services that address client needs and business objectives.
Deliver an exceptional client experience and exceed service expectations.
Coordinate programs across Client Financial Services, Customer Service, Distribution Centers, Quality and Compliance, Training, Business Solutions, and IT.
Troubleshoot operational issues, identify root causes, and implement solutions quickly while minimizing disruption.
Communicate consistently with stakeholders during issue resolution.
Manage program timelines, priorities, and deliverables.
Design, document, implement, and improve program processes and workflows.
Lead document and process change management in alignment with manufacturer requirements and quality standards.
Identify opportunities to improve services and efficiency and support client business objectives.
Assist the ICS Training Department with developing training materials and curriculum.
Develop and maintain statements of work, custom work instructions, contracts, and other program documentation.
Create and deliver client presentations and updates as needed.
Travel as needed for on-site client meetings, approximately 10%.
Perform other duties as assigned.