Strategic Account Manager - Staples Promotional Products

Staples•Framingham, MA

12d

About The Position

As a Strategic Account Manager for Staples Promotional Products, you will own and grow strategic relationships with some of our largest enterprise customers, with a dedicated focus on Olympic and Paralympic sponsors supporting the LA28 Games. In this role, you will develop account strategies that expand revenue, strengthen margin performance, and help clients bring their brands to life through promotional products, merchandise programs, experiential activations, and creative solutions. You will partner closely with internal teams across sales support, merchandising, customer service, and other lines of business to deliver exceptional customer experience and uncover new opportunities for growth across the expanding LA28 business portfolio. This role requires a strategic mindset, consultative selling expertise, and the ability to align Staples Promotional Products capabilities with customer objectives as they prepare for and activate around the LA28 Olympic and Paralympic Games.

Requirements

Customer-first mindset with a passion for building long-term, strategic partnerships.
Strong consultative selling approach and confidence engaging senior-level customer stakeholders.
Ability to influence across teams and coordinate internal resources to deliver customer solutions.
Strong communication and presentation style with the ability to translate ideas into clear recommendations.
Ability to develop and maintain strategic plan to grow sales and margin within the assigned clients.
Relationship-building skills that help create trust, alignment, and momentum with customers and internal partners.
Organized, proactive approach to managing complex accounts, priorities, timelines, and follow-through.
Curiosity and creativity in identifying merchandise solutions that support customer brand objectives.
Sound business judgment and comfort working through competing priorities or customer needs.
Collaborative leadership style that supports shared goals without direct people leadership accountability.
4+ years’ experience profitably selling B2B programs to "C"- level contacts within corporate America.

Nice To Haves

Bachelor’s Degree
Experience within the promotional product industry desired, but not required

Responsibilities

Manage and grow strategic relationships with enterprise clients, subsidiaries, partners, and Olympic sponsor organizations across the Staples Promotional Products portfolio.
Develop strategic plans designed to increase sales, improve margin, and expand penetration within assigned accounts.
Lead strategic business reviews and customer presentations with key stakeholders to align priorities, performance, sponsorship objectives and growth opportunities.
Identify and pursue incremental revenue opportunities by connecting customers with the full range of Staples Promotional Products capabilities.
Negotiate contract extensions and support adherence to agreed-upon contract terms and customer requirements.
Analyze account performance, customer goals, and market opportunities to develop a shared vision for long-term growth.
Provide direction on merchandise strategies, product recommendations, and brand-aligned solutions for client programs.
Travel to key customer locations and participate in on-site events to strengthen relationships and promote Staples Promotional Products services.
Own sales budgets, revenue growth, and margin attainment across assigned accounts, including opportunities generated through the LA28 business pipeline.