Strategic Account Manager

New Age Logistics•Lakeland, FL

10d•$85,000 - $100,000•Onsite

About The Position

Are you a relationship-driven logistics professional who also enjoys the hunt for new business? New Age Logistics is seeking a Strategic Account Manager (SAM) who can balance growing existing key accounts with actively prospecting and developing new strategic customers. This is a high-visibility role working closely with executive leadership, ideal for someone who thrives in a mix of strategy, relationship management, and outbound business development. As a Strategic Account Manager, you’ll own both account growth and new customer acquisition, acting as a trusted advisor internally and externally.

Requirements

High school diploma or equivalent
2-5+ years of 3PL/brokerage logistics sales and operations experience
Experience managing clients
Strong customer sales ability and management of key accounts
1-3 years of project management experience
Experience using CRM software (i.e., Salesforce)
Strong computer skills and technically savvy
Strong proficiency with Microsoft Office with an emphasis in Excel
High degree of accountability and persistence
Strong sense of urgency
Ability to remain calm under pressure
Data analysis skills
Team player
Ability to efficiently pivot from one task to another throughout the day
Eager to learn and open to different methods of execution
Strong time-management and prioritization skills
Effective negotiation skills
Excellent communication skills
Travel is required based on operational and customer needs

Nice To Haves

Bachelor's degree in business, supply chain, or related field
Bilingual, English/Spanish
PMP Certification
Six Sigma

Responsibilities

Serve as the primary liaison for assigned strategic accounts
Develop, implement, and lead customized account strategies aligned to each customer’s business objectives
Grow account revenue, manage pipelines, and maintain or exceed assigned quotas
Create and execute strategic account plans to support long-term account health and expansion
Establish and grow relationships at all levels, including executive and C-suite stakeholders
Proactively prospect new customers through outbound efforts such as email outreach, cold calling, networking, and relationship referrals
Identify and pursue new strategic customer opportunities aligned with New Age Logistics’ growth objectives
Build a strong pipeline of prospective accounts and convert them into long-term partnerships
Collaborate directly with the President of New Age Logistics on account strategy and business development initiatives
Partner with internal teams (sales, operations, leadership) to deliver solutions that drive customer value
Collaborate with leadership on pricing trends, market dynamics, and unique customer challenges
Own the success of each engagement and ensure high levels of client satisfaction
Monitor KPIs, volume trends, and account performance metrics
Prepare monthly, quarterly, and annual reports, forecasts, and performance insights
Communicate changes in volume, performance, and opportunities clearly to stakeholders
Approximately 70–80% customer-facing (existing clients and prospects)
20–30% internal strategy, planning, and project management

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA)
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!