Strategic Account Manager

World Emblem Internatio

8d•Onsite

About The Position

The Strategic Account Manager serves as the embedded business owner for a key World Emblem customer. This role is physically located at the client’s facility and owns the end-to-end commercial, operational, and relationship performance of the assigned account. Acting as the single point of accountability between the customer and World Emblem, this role ensures operational stability, proactive issue resolution, and sustainable revenue growth while representing World Emblem as a trusted strategic partner.

Requirements

5+ years of experience in strategic account management, sales leadership, or complex account ownership
Experience managing operationally intensive or high-volume customer accounts
Proven ability to work cross-functionally and influence without direct authority
Excellent communication and relationship-building skills
Comfortable operating on-site within a customer facility
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

Own the overall health, performance, and profitability of the assigned account
Ensure operational readiness and consistent execution aligned with customer demand
Drive year-over-year revenue growth and program expansion
Anticipate, contain, and resolve issues before they impact the customer
Provide clear decision-making and prioritization for the account
Build and sustain long-term, trusted customer partnerships
Serve as the embedded World Emblem representative within the customer’s facility
Act as the single point of accountability for all World Emblem activity related to the account
Ensure orders, programs, and initiatives are executed accurately from PO through delivery
Coordinate closely with Customer Service, Production, Art, and Logistics teams
Proactively identify risks to service, quality, cost, or delivery and take corrective action
Own day-to-day commercial and operational decisions impacting the account
Identify and execute growth opportunities including new programs, products, and locations
Maintain accurate CRM data including contacts, opportunities, and forecasts
Schedule ongoing trainings with customer to address issues and utilize this to introduce new products and services
Coordinate monthly update meetings with customer leadership and World Emblem management
Coordinate quarterly health reports onsite at customer facility with them and World Emblem management