Strategic Account Manager

Driven Brands Inc.

2d • Remote

About The Position

Driven Claims is seeking a Strategic Account Manager to lead and grow relationships with key carrier partners. This role is responsible for deepening executive and operational relationships, increasing revenue share, and managing key deliverables. The ideal candidate is both a relationship builder and a growth driver, with strong analytical skills and the ability to translate insights into actionable strategies.

Requirements

• 5–10+ years of experience in account management, client services, or strategic partnerships (insurance, claims, or TPA experience strongly preferred)
• Proven ability to grow accounts and increase share
• Strong executive presence with experience engaging senior stakeholders
• Analytical mindset with the ability to interpret data and present insights clearly
• Excellent communication, presentation, and relationship-building skills

Nice To Haves

• Experience in auto claims or auto glass programs is a plus

Responsibilities

• Strategic Relationship Management
• Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams
• Establish and strengthen long-term partnerships by delivering consistent value and proactive engagement
• Serve as the primary point of contact for client needs, escalations, and strategic discussions
• Account Growth & Business Development
• Increase revenue share
• Identify and execute opportunities
• Partner with internal and external stakeholders
• Business Reviews & Performance Management
• Develop and lead monthly and quarterly business reviews (MBRs/QBRs) with clients
• Present performance insights, trends, and strategic recommendations
• Use data to tell a compelling story around value delivered and opportunities for growth
• Day-to-Day Account Oversight
• Manage the ongoing operational health of assigned accounts
• Proactively address issues, resolve escalations, and ensure client satisfaction
• Coordinate with internal teams to ensure service delivery meets or exceeds expectations
• Analytics & Insights
• Analyze account performance, including volume trends, conversion rates, and growth opportunities
• Translate data into actionable strategies to improve performance and increase market share
• Monitor KPIs and continuously identify areas for optimization

Benefits

• Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
• Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
• Get early access to 50% of your earned wages at any time through our myFlexPay program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees