STRATEGIC ACCOUNT MANAGER

Americase Inc•Waxahachie, TX

About The Position

The Strategic Account Manager serves as the primary owner of Americase’s most complex enterprise relationships, with a core focus on AWS, while acting as the central bridge between customers and internal teams. This role ensures seamless execution of large, custom-engineered projects by aligning customer needs with Engineering, Manufacturing, and Sales, and driving accountability throughout the post-RFQ lifecycle. In parallel, the role captures and translates enterprise customer insights into actionable intelligence, strengthening product strategy, improving customer experience, and informing long-term business growth.

Requirements

Bachelor’s degree in Business, Engineering, Supply Chain, or a related field required
Equivalent combination of education and relevant experience may be considered

Nice To Haves

7–10+ years of experience in strategic or enterprise account management, preferably with large, complex customers
Demonstrated ownership of high-value accounts with responsibility for relationship management, growth, and operational execution
Experience coordinating cross-functional teams (Sales, Engineering, Manufacturing, or Operations) to deliver complex, multi-phase projects
Proven ability to manage long-cycle, custom or engineered solutions from RFQ through delivery
Strong track record of acting as the primary customer interface while driving internal accountability and timelines
Experience capturing and translating customer feedback into actionable business or product insights
Ability to operate effectively in high-visibility roles supporting senior leadership and key accounts
Excellent communication, stakeholder management, and problem-solving skills in fast-paced, ambiguous environments
Prior experience working with or within Amazon Web Services, Amazon Logistics, or Amazon's hardware/device supply chain is a significant advantage for this role.

Responsibilities

Serve as the primary day-to-day point of contact for the AWS account — maintaining regular communication cadence with AWS procurement, program management, and operations contacts.
Own the full account coordination lifecycle for AWS engagements: from initial project scoping through internal handoff to Engineering, production scheduling alignment, delivery tracking, and post-delivery follow-up.
Maintain a current and accurate picture of AWS's forward-looking packaging requirements — programs in development, volume forecasts, timing windows, and emerging applications — and ensure that picture is communicated to Engineering, Operations, and senior leadership on a regular basis.
Manage all action items, open issues, and commitments arising from AWS interactions. Nothing falls through the cracks. Every commitment has an owner and a due date.
Build and protect the relationship at multiple levels within the AWS organization — not just the primary buyer, but program managers, logistics leads, and safety/compliance contacts who influence packaging decisions.
Apply the same account management discipline developed for AWS to other large enterprise accounts — Meta OEMs and similar hyperscaler or technology manufacturer relationships — as the role and the business grow.
Maintain Zoho CRM as the system of record for all enterprise account activity: contacts, opportunities, project status, forecast inputs, and account notes.
Support the development of sales pipeline by providing account coordination infrastructure for new large opportunities as they mature — ensuring that promising enterprise relationships get the same operational rigor as established accounts.
Track and report on enterprise account health metrics: open projects, delivery performance, customer satisfaction signals, and forward revenue forecast. Compile and present a regular enterprise account summary for EVP Sales and ownership review.
Own the customer-facing side of large custom and engineered case projects from award through delivery: maintaining the customer's understanding of timeline, milestones, and any changes; and ensuring the customer's evolving requirements are communicated back to Engineering promptly and completely.
Work with Engineering and Operations teams to maintain an accurate internal project status picture for each active enterprise account project — and surface issues early, before they become customer-visible problems.
Document and distribute action items from all customer-facing project meetings. Ensure internal owners are aware of their commitments and that deadlines are tracked.
Identify and flag scope changes, requirement shifts, or timeline pressures from the customer side that have engineering or manufacturing implications — and facilitate the internal conversation needed to address them.
Systematically capture and document customer requirements, feedback, pain points, and forward-looking needs from AWS and other enterprise accounts. This is not anecdotal — it is structured information gathering that feeds the product development process.
Identify patterns across enterprise account requirements that may signal opportunities for new engineered products or catalog SKUs — and surface those signals to Engineering and senior leadership as inputs to the product roadmap.
As formal product management is established, serve as the primary handoff point between enterprise account intelligence and the product management team: translating what major customers need into the structured inputs that PM can act on.
Share account intelligence with the CMO and Content team to inform thought leadership topics, white paper subjects, and symposium content that resonates with the specific challenges enterprise customers are navigating.
Own the rolling 12-month demand forecast for enterprise accounts — working with AWS and other account contacts to understand forward production schedules, anticipated order volumes, and program timelines.
Compile and maintain an enterprise account forecast report for VP Sales and ownership — updated on a regular cadence (weekly or biweekly) and presented in a format that supports revenue planning and operational capacity decisions.
Flag forecast risks and upside opportunities as they emerge: a program delay, an accelerated volume requirement, or a new application entering development. Ownership should never be surprised by an enterprise account development that this role had visibility into.
Maintain clean, current data in Zoho CRM for all enterprise accounts — ensuring that opportunity stage, expected close dates, deal values, and project status reflect reality, not wishful thinking.