Strategic Account Manager

Cox Enterprises • Atlanta, GA

30d • Hybrid

About The Position

The Strategic Account Manager will support advertising account executives through the entire lifecycle of their clients’ digital sponsorship, social campaigns, native advertising and event sponsorship campaigns. Post-sale, they will serve as the client’s primary contact for campaign activation. Campaign activation responsibilities include coordinating between the client and internal fulfillment teams to ensure accurate and on-time launch of all campaigns, managing the timeline from sale to campaign launch. They will monitor campaign performance, escalating any issues to the account executive and their manager and provide mid-campaign updates to client as needed. Post-sale duties will include campaign reporting and presenting findings and recommendations for future campaigns to account executive and/or client. This individual will be accountable for their accounts and focus on the success of their client’s campaigns, identifying opportunities for upselling and retention of the revenue. This individual will be well versed in all owned and operated products (AJC.com, Access Atlanta, Dawgnation.com, UATL, e-paper, apps, AJCamp, & all other new product development) and manage up to $5M in revenue. Individuals in this position will be able to work under high pressure, deadline-driven time frames, be self-starters, problem solvers, and detail oriented, as well as provide administrative and customer support related to post-sale activities.

Requirements

• Bachelor’s degree in a related discipline and 2 years’ experience
• Marketing/Advertising experience.
• The right candidate could also have a different combination, such as a master's degree and up to 2 years’ experience; or 6 years’ experience in a related field
• Strong computer skills (Microsoft Office Suite)
• Understanding of digital media, programmatic campaigns, analytics, and reporting
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
• No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Google Analytics preferred.
• Google Ad Manager knowledge preferred
• Experience with Project Management Software (Monday.com or other), Reporting dashboards (Pressboard or other) , and Salesforce preferred
• Participated in or has led client meetings and presentations

Responsibilities

• Consultatively support, retain, and grow customer accounts in conjunction with account executives
• Achieve budgeted annual revenue retention rates on key accounts
• Identify opportunities and brainstorm on new revenue streams with account executives and internal strategic teams
• Help support pre-sale strategy team in any brand details for sales pitches
• Attend prospect and upsell pitch meetings with account executives and strategy team where needed
• Responsible for managing and confirming accurate, timely execution of O&O campaigns
• Utilize sales automation systems (CRM, Ticketing, creative workflow, and reporting dashboards) to manage day-to-day activity and update AE and manager on client performance through system-generated reports and customer dashboard
• Acts as a subject matter expert for O&O digital and products
• Maintain communication and relationships with key partners in ad operations, the sales team and other departments for fulfillment of all campaigns
• Manage communication on deadlines for all campaign assets
• Manage post-sale client communication and meeting set-up
• Coordinate with client on any assets needed to complete their campaign
• Manage the timing of client campaigns and ensure flawless execution
• Create and communicate campaign reporting with insights to clients and internal stakeholders

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level