Strategic Account Manager- Golf
About The Position
Lightspeed is seeking a Strategic Account Manager to join their Golf team in North America. The role involves managing a portfolio of golf course customers, helping them maximize value from the Lightspeed platform through consultative selling, customer success, and industry expertise. The ideal candidate will work closely with operators and club managers to increase product adoption, grow revenue, and ensure long-term customer success. While ideally based in Montreal, Quebec, and bilingual in English and French, the company is also open to remote candidates within Canada. This is a relationship-driven position focused on supporting top golf courses across North America.
Requirements
- Experience managing an extended and complete sales cycle
- Strong emphasis on ensuring customer satisfaction
- Passion for working with people, understanding their unique business needs, and showing how to increase and optimize the output of their business
- Bilingual in English and French (spoken and written) is strongly preferred
- Experience working with major corporations and maintaining SLAs
- Well versed on/and passionate about the golf industry
- Consultative, analytical, and solutions-oriented
- Highly self-motivated, disciplined, and organized
- Results and metric-driven
- A sense of adventure and an entrepreneurial spirit
Responsibilities
- Proactively reach out to customers in your portfolio to drive up product usage and add-ons.
- Expand the usage of the many modules Lightspeed Golf offers.
- Identify and address churn risks, and ensure adoption of new product launches.
- Ensure successful utilization of the software by defining success criteria with your customer, with the help of internal teams where applicable (Sales, Services, Support, Product).
- Provide a point of escalation for any issues our large customers may encounter.
- Perform various projects and initiatives to improve our customer’s experience with Lightspeed which would increase CSAT.
- Identify opportunities for reference accounts/marketing case studies from your portfolio.
- Perform regular reporting on the state of your portfolio, and ensuring high CSAT/NPS of clients.
- Stay up to date on the Lightspeed product, new processes, new add-ons.
- Be the voice of the customer – and flag product requests to the appropriate teams.
- Be involved in team and/or region wide initiatives, and on continual improvements to how we communicate and work together.
- Provide best practices to customers regarding POS and management.
- Keep up to date with industry best practices.
- Work with the appropriate teams to continue to develop and improve our Customer Success and Account Management processes.
- Conduct scope calls (when needed) pre-sale to determine customer requirements and set up needs.
- Contribute as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role.
Benefits
- Flexible work environment
- Culture that celebrates performance
- Career-defining opportunities
- Flexible paid time off and remote work policies
- Equity options
- Contributions to your pension plan
- Training opportunities to grow your skills and career
- Health and wellness credit
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave
- Medical insurance
- Dental insurance
- Wellness insurance
- Life insurance
- Disability insurance
- RRSP plan and match
- Paid parental leave top-up
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
