Strategic Account Manager

AFS Logistics•Tigard, OR

7d•Onsite

About The Position

The Strategic Account Manager position is responsible for managing a set of established customers and sales of new products and services offered by the company.

Requirements

Associate's degree or equivalent, or one year related experience and/or training; or equivalent combination of education and experience.
Knowledge of computer software including database software, internet software, spreadsheet software, and word processing software.

Responsibilities

Operate as the lead point of contact for any and all matters specific to our customers.
Ensure the satisfactory implementation/installation/utilization of services.
Assist in the identification and recognition of new business development opportunities.
Assist Sales Representatives with pre-sales and post-sales activities such as proving product information and answering product questions and inquiries.
Assist sales lead generation activities and maintain a database of qualified sales leads.
Address customer issues through our proprietary task tracking tool.
Load appropriate data regarding customer contacts, follow ups, and tasks into our customer database tracking tool.
Prepare and execute quarterly customer account reviews.
Understand level of adoption and assess the risk of renewing existing contracts.
Introduce new features and best practices to customers.
Track and report on key metrics surrounding customer success.
Lead efforts to turn around customers that are at a risk of leaving our services.
Maintain renewal list monthly.
Provide guidance when needed to sales and customer success teams with respect to post sales contractual negotiations and opportunities.
Build and maintain strong customer relationships.