Strategic Account Manager (SAM) / Lead-Inside Sales

Verizon•San Diego, CA

1d•$61,500 - $100,000•Hybrid

About The Position

The Strategic Account Manager (SAM) is the main point of contact for existing accounts, specializing in penetration, introducing new products/features, and expansion for devices, assets, and video. The SAM will conduct product demonstrations and close business to secure incremental revenue. The SAM is responsible for building and strengthening customer relationships, overall account health, customer satisfaction, and retention. The SAM will make outbound phone calls, present/negotiate pricing, present business cases for contract re-writes and pricing negotiations, execute contracts, manage email campaigns developed in partnership with Marketing, and leverage sales tools across multiple platforms. This role involves providing solutions and driving revenue by identifying and closing new opportunities for additional vehicles and/or asset trackers, emerging software solutions, and products/features. The SAM will partner with other departments such as the Solutions Desk, Implementation, and Deployment to ensure customers are fully supported at all times. They will communicate several times a day with the team on sales activity, metrics, and performance, manage a diverse book of business across various industries, and prioritize activity and sales pipeline to achieve goals with an emphasis on time management, productivity, accurate forecasting, and funnel management. The role also includes following up on proposals, negotiating contracts with customers, collaborating with internal and external partners from sale through implementation, and managing customer relationships/satisfaction while addressing open issues, problems, and requests.

Requirements

Bachelor’s Degree or four or more years of work experience
Three or more years of relevant work experience in a SaaS environment

Nice To Haves

Previous experience selling into SMB Accounts
Consultative selling experience
3+ years of B2B inside sales experience
1+ years of product sales account management experience
Account management experience

Responsibilities

Act as the main point of contact for existing accounts.
Specialize in existing account penetration, introducing new, upsell products/features and expansion for devices, assets and video.
Conduct product demonstrations and close business to secure incremental revenue.
Build and strengthen customer relationships, ensure overall account health, customer satisfaction and retention.
Make outbound phone calls, present/negotiate pricing, and present business cases for contract re-writes and pricing negotiations.
Execute contracts and manage email campaigns developed in partnership with Marketing.
Leverage sales tools across multiple platforms.
Provide solutions and drive revenue through identifying and closing new opportunities for additional vehicles and/or asset trackers, emerging software solutions and products/features.
Partner with other departments such as the Solutions Desk, Implementation and Deployment to ensure customers are fully supported at all times.
Communicate several times a day with the team on sales activity, metrics and performance.
Manage account management with a diverse book of business across various industries.
Prioritize activity and sales pipeline to achieve goals with an emphasis on time management, productivity, accurate forecasting and funnel management.
Follow-up on proposals and negotiate contracts with customers.
Collaborate with internal and external partners from the sale through implementation.
Manage customer relationships/satisfaction and address open issues, problems and requests.